Purpose – Italy can boast a huge cultural and natural heritage but often due to lack of resources and to management dysfunctions, many sites are abandoned. Traditionally, the model of heritage management is public, but in recent years the involvement of private profit-making enterprises increased. However, private has naturally tended to focus on the more […]
Purpose – In this paper we will investigate different organizational models and roles delivered by actors in smart city systems. A smart city strategy aims at using technology to increase the quality of life in urban space, both improving the environmental quality and delivering better services to the citizens. Our case study analysis referring to […]
Purpose – This article aims to investigate the relationship between performance management systems (PMS) and knowledge in a service organization. A PMS could be defined as a control framework which attempts to ensure that certain ends are achieved and particular means are used to attain these ends (Broadbent and Laughlin, 2009: 293). The basic idea […]