The emergence of the latest generations of generative artificial intelligence (GenAI) systems, particularly ChatGPT, has prompted knowledge management (KM) scholars to investigate how these tools can be effectively integrated into organizational KM systems. However, as this field of study is in its infancy, the literature remains scarce and provides fragmented results. Empirical evidence is especially […]
The recent significant developments in Generative Artificial Intelligence (GAI) have contributed to renewing the interest of knowledge management (KM) scholars in Artificial Intelligence. In fact, the latest GAI tools, like ChatGPT or CoPilot, can process extremely large and varied sets of unstructured data and perform different tasks, such as classifying data, reading and writing texts, […]
The use of Enterprise Social Media (ESM) platforms is rapidly diffusing in the business context, as they are increasingly considered crucial for the future competition. In particular, as commonly underlined by scholars, ESM can bring substantial benefits to companies and especially to their knowledge management (KM) processes. However, such benefits can materialize only if the […]
The use of Communities of Practice (CoPs) to support knowledge sharing and collaboration within organisations has been increasing over the years. Today, many different companies from various sectors are deliberately resorting to CoPs to better managing cognitive assets and improving business performance. In particular, the availability of the new web-based technologies, like for example Enterprise […]