The change from a linear to a circular business model requires the development of new services integrating information exchange and product usage to prolong product life through maintenance and repair. Information exchange has been identified as important for promoting circular economy, and this study draws on empirical data from a two case studies to demonstrate […]
The use of Enterprise Social Media (ESM) platforms is rapidly diffusing in the business context, as they are increasingly considered crucial for the future competition. In particular, as commonly underlined by scholars, ESM can bring substantial benefits to companies and especially to their knowledge management (KM) processes. However, such benefits can materialize only if the […]
The use of Communities of Practice (CoPs) to support knowledge sharing and collaboration within organisations has been increasing over the years. Today, many different companies from various sectors are deliberately resorting to CoPs to better managing cognitive assets and improving business performance. In particular, the availability of the new web-based technologies, like for example Enterprise […]