The emergence of the latest generations of generative artificial intelligence (GenAI) systems, particularly ChatGPT, has prompted knowledge management (KM) scholars to investigate how these tools can be effectively integrated into organizational KM systems. However, as this field of study is in its infancy, the literature remains scarce and provides fragmented results. Empirical evidence is especially […]
The emergence of digital platforms has brought about a transformation in the landscape of learning and skills enhancement, with gamification playing a crucial role in facilitating the exchange of knowledge. Although the potential of gamification for motivating individuals to share their knowledge has been recognised in recent research, there is a significant gap in the […]
In an era where sustainable entrepreneurship (SE) is increasingly paramount, the integration with knowledge management (KM) practices emerges as a critical, yet neglected area. Recent developments in SE have heightened the need for KM, and concurrently, KM is recognized as a crucial instrument for SE. Despite acknowledging this key role of KM practices in securing […]
Effective knowledge management (KM) practices, coupled with artificial intelligence (AI) technologies, offer promising avenues for mitigating the spread of fake news while enhancing knowledge sharing with customers. By leveraging AI algorithms, organizations can sift through vast amounts of information to identify and flag potentially misleading or false content, thereby safeguarding the integrity of knowledge shared […]
Knowledge Intensive Business Services (KIBS) companies have long been recognised as key players in the modern economy since they positively affect the innovativeness of businesses and societies. Their business activities are mainly based on knowledge, which is both the input and the output of their production processes. Despite their small average size, the vast majority […]
The change from a linear to a circular business model requires the development of new services integrating information exchange and product usage to prolong product life through maintenance and repair. Information exchange has been identified as important for promoting circular economy, and this study draws on empirical data from a two case studies to demonstrate […]
Recently, there has been a progressive shift of focus from the traditional intra- firm view of knowledge management (KM) to an inter-firm perspective, which has become increasingly relevant especially in the context of supply chains (SCs). So, knowledge, which is a critical resource of companies, must be managed properly not only in single companies but […]
Smart Working (SW) refers to new ways of working integrated in a way that enables spatial and temporal autonomy, favor cultural exchanges and trust, enable technological advances, and allow wider intellectual connections. SW is seen to be a way to “modernize” working practices by using ICT applications and new organizational settings, so that flexibility, creativity, […]
Even if the notion of knowledge management (KM) has been introduced more than three decades ago, the application of this concept in the context of small firms has still not been sufficiently explored. The relatively few contributions, however, agree on the fact that small companies do not manage knowledge the same way as their larger […]
The use of Enterprise Social Media (ESM) platforms is rapidly diffusing in the business context, as they are increasingly considered crucial for the future competition. In particular, as commonly underlined by scholars, ESM can bring substantial benefits to companies and especially to their knowledge management (KM) processes. However, such benefits can materialize only if the […]