Intelligent Knowledge Management (IKM) represents a shift from static knowledge repositories toward dynamic socio-technical arrangements in which data, human expertise, and algorithmic inference are continuously combined to support organisational action. While existing research has examined knowledge creation processes, analytics capabilities, and the implications of AI for decision-making, less attention has been paid to how leaders […]
In recent decades, small and medium-sized enterprises (SMEs) have been the protagonists of a profound change in the competitive scenario due to the presence of a diverse workforce composition. The entrepreneur is aware that human resource diversity is a fast-growing phenomenon and central to the development and competitiveness of small and medium-sized enterprises considering three […]
This paper explores the critical role of stakeholder mapping in the processes of Design Thinking and Human-Centered Design, focusing on Service Design. Stakeholder mapping is integral to User Experience (UX) design, aiding in identifying and balancing the needs of various actors involved in a project. The article delves into two popular stakeholder mapping frameworks, concentric […]
Investments in user experience (UX) methods offer business and economic benefits, such as cost reduction through process optimisation and increased revenue through developing high-quality products. However, demonstrating the return on investment (ROI) in UX remains challenging due to a need for uniformity in methods and approaches. A framework approach could help overcome the limitations in […]
This academic article discusses the potential of smart working as a social sustainability tool for achieving gender equality in organisations. With the rise of telecommuting and remote work due to technological advancements, companies must adopt a dynamic, innovative mindset open to sudden changes and challenges. Sustainable open innovation is a crucial aspect of fostering sustainability […]