The paper studies intangible liabilities in a practical management setting with an overall aim to develop better managerial practices to avoid depreciation of organizations’ intangible assets. Empirical examination of the studied phenomenon was carried out in construction industry. Empirical data was gathered in two phases. First, 16 persons engaged to customer service in four construction […]
Purpose – The purpose of this paper is to understand the role of negative emotions in modern work life. The paper aims to identify antecedents and consequences of negative emotions especially in the context of knowledge work performance. The viewpoint is managerial and underlying assumption that negative emotions are not always bad. Design/methodology/approach – This […]