This paper investigates the evolving role of users in Virtual Worlds (VWs), emphasizing their transition from passive consumers to active creators of immersive experiences. In the context of platforms like Roblox, Decentraland, and Fortnite, the study explores the dynamics of User-Generated Content (UGC) and User-Generated Experiences (UGEs), drawing on principles from Open Innovation and User-Centered […]
This article investigates the role of stakeholder engagement in the development and deployment of GovTech solutions, using WiseTown—an Italian City Digital Twin (CDT) ecosystem of digital solutions—as a case study. Rooted in a socio-technical perspective, the study explores how engagement with diverse stakeholders—municipal leaders and technical officers—shapes the co-design, adaptation, and scaling of GovTech solutions […]
Digital innovation of public services has overcome the technology-driven phase and entered the technology-enabled phase towards organisational and governance transformation. This shift offers PAs several opportunities to improve decision-making and orient policy action, but also to engage in profoundly transformative processes affecting – among the others- organisational structure, culture and behaviours, processes, employees’ requirements and […]
Learning is a keystone for the development of a collective intelligence environment. Specifically, in a collaborative effort within inter-organizational ecosystems, learning can create new knowledge with the potential to influence behaviour and activate organisational collaboration as well as redesign social aspects and reconfigure the existing norms and values. To mobilise collective intelligence, creating crowdsourcing environments […]
Responsible Research and Innovation (RRI) aims to involve stakeholders and society actively in innovation processes, making them more responsible and collaboratively while tackling pressing societal challenges. Facing difficulties in translating this concept from theory into practice, co-creation has been identified as a potential approach to operationalize RRI involving organizations into concrete initiatives. As a non-linear […]