Digital innovation of public services has overcome the technology-driven phase and entered the technology-enabled phase towards organisational and governance transformation. This shift offers PAs several opportunities to improve decision-making and orient policy action, but also to engage in profoundly transformative processes affecting – among the others- organisational structure, culture and behaviours, processes, employees’ requirements and […]
Learning is a keystone for the development of a collective intelligence environment. Specifically, in a collaborative effort within inter-organizational ecosystems, learning can create new knowledge with the potential to influence behaviour and activate organisational collaboration as well as redesign social aspects and reconfigure the existing norms and values. To mobilise collective intelligence, creating crowdsourcing environments […]
Purpose – Recently, the role of place-based innovation has gained relevance and is being explored by a growing number of scholars. We see this as an opportunity to instantiate a new discourse on bottom-up governance, where the role played by the circulation and management of knowledge is at the same time crucial and displaying unexpected […]
Purpose – More and more cities are challenged by the general ineffectiveness of the public spending programme management and by the economic crisis. This affects the quality of urban services and the quality of urban lives. Coherently with this trend an international discussion started on the governance model behind urban service production: a model shift […]
Purpose – Urban Living Labs (ULLs) are emerging as user driven, open innovation environments characterized by a strong emphasis on knowledge creation. In ULLs innovation arises by the activation of collective awareness and individual learning processes, which ultimately lead to large-scale behavioural change. How this takes place is often the result of complex and concurrent […]