The study aims to assess the potential of artificial intelligence (AI) for improving the customer experience in the banking sector by designing and developing a digital human sustaining the customer care. Digital humans are conversational robots that have transformed traditional human-human interactions into new disruptive machine-human interactions that are more reliable and exceptional, but also […]
In this paper we present a Big Data application in the banking field, Norma Search, developed by Exprivia with the final aim of monitoring the advent of new legislations or the variations of the existing ones, to evaluate the potential impacts on both management and strategic activities and to give support in taking those strategic […]
This paper aims at describing an Exprivia Big Data application, called Big Knowledge, and its components, showing how it works and, in particular, what could be the potential applications of this kind of analysis. In particular, we will present how the monitoring of data coming from different sources are useful in a marketing or customer […]