In the age of digital transformation, the potential for collaboration is significantly enhanced by technologies that optimize decision-making processes, especially with the deployment of Artificial Intelligence (AI) technologies. This implies the value of constructing an AI-based innovation ecosystem. Thus, this study aims to explore how AI-based digital platforms and technologies are shaping innovation ecosystems, with […]
The study aims to assess the potential of artificial intelligence (AI) for improving the customer experience in the banking sector by designing and developing a digital human sustaining the customer care. Digital humans are conversational robots that have transformed traditional human-human interactions into new disruptive machine-human interactions that are more reliable and exceptional, but also […]