This study explores visitor satisfaction at Bourbon cultural heritage sites in Campania, with a focus on the Royal Palace of Naples and the National Archaeological Museum (MANN). Adopting a mixed-methods approach, researchers carried out 97 interviews to assess eight critical dimensions of satisfaction. Through the application of the expectancy-disconfirmation model, the study contrasts perceived quality […]
As one of the fastest growing industries in the world (R. Baggio, 2013), Tourism is a key player in sustainable development (Serra and Jakulin, 2006). Consistent with their role in the global economy, international and regional governments require organizations to transform the way they conduct their business towards sustainability outcomes (Chofreh et al. 2017). Specifically, […]
The traditional firms that survived the crisis have understood the necessity and urgency of change in a historical moment in which data on youth unemployment are dramatically rising (OECD, 2021); Truly, it has already been several years since many youngsters and non are becoming entrepreneurs through the launch of a new and innovative entrepreneurial venture, […]