This paper aims at discussing the service (eco)system perspectives to innovation (Akaka and Vargo, 2013) by considering the role of smart technologies in shaping social interactions in complex service systems. The research investigates a smart innovation project named DATABENC promoting smart innovation in heritage business in the regional area of Campania. By adopting sociomaterial approach […]
Purpose – This work aims at depicting the role of communication practices adopted by firms in taking into account the ecosystem (Iansiti and Levien, 2004). The literature on both ecosystem and practices is flourishing in recent years and a combination among these two topics can be useful to understand through an empirical context the ways […]
Purpose – We want to analyse how knowledge can favour growth through open and social innovation models (Chesbrough, 2003, Komninos et al., 2011). In particular we focus on smart cities, realized to identify “innovative solutions to city management” (Toppeta, 2010), in order to underline how they can support sustainability (Tanguay et al., 2010). We start […]
Purpose – We aim to describe how knowledge is collected in smart cities contexts and projects as knowledge management is pivotal to support strategic decision-making (Lee et al., 2013). We want to depict the set of knowledge and other resources collected (van den Hooff, de Ridder, 2004) and coordinated in smartization processes. We analyse the […]