Proceedings IFKAD 2016

PROCEEDINGS e-books

Proceedings IFKAD 2016

Towards a New Architecture of Knowledge: Big Data, Culture and Creativity

Dresden, Germany 15-17 June 2016
ISBN: 978-88-96687-09-3
ISSN: 2280-787X

List of Included Articles:

Business Model Innovation: An Intellectual Capital Perspective

(1415-1432)

Erik Steinhöfel, Henri Inkinen

Abstract

Previous research has created a basic understanding on the relationship between IC dimensions (e.g. human, structural and relational capital) and innovativeness of a firm but several research gaps still remain. One of the identified gaps is the lack of understanding related to the association between IC and business model innovation (BMI) of a firm. The purpose of this study is to review extant literature that has examined simultaneously the concepts of IC and BMI and find out the current state and new aspects on how to study this issue further. This study combines evidence on the relationship between IC and BMI by means of literature review. First, IC and BMI concepts are clarified to establish a framework for the literature review, and then the previously published relevant papers are reviewed in light of the framework. As the importance of IC is acknowledged as a major lever for corporate success, the consideration of IC in the frame of BMI appears to be a promising avenue of research. By recapping the existing findings in this regard and identifying the intersections of the two academic discussions, this study elaborates the implications that the integration provides for management practice and future research. The dual-role of IC in BMI is related with how well a company is able to come up with a successful BM and what sort of IC can be achieved through BMI process. However, much more research that combines IC and BMI in a suggested fashion is needed.

Project Management Maturity Model – How to analyse and improve the maturity in project management – Switzerland Key Study

(1433-1444)

Antonio Bassi, Daiana Pirastu, Hannimon Bianchi, Marianna Della Croce

Abstract

The scope of the study started in November 2015 during the Certificate of Advanced Studies in Senior Project Management organized by the University of Applied Sciences and Arts of Southern Switzerland (SUPSI) consists in analysing and improving maturity in project management in Swiss companies located in the different linguistic regions in order to give a general overview about their level of maturity. The method is based on the CMMI (Capability Maturity Model Integrated) developed by the SEI (Software Engineering Institute, Carnegie Mellon University) and on the studies made by Darci Prado and Russel Archibald in their “Maturidade em Gerenciamento de Projetos”, and Antonio Bassi in his “Maturità nella gestione progetti”, adapted by a team of certified Project Managers within their study “Modello di maturità per le PMI” to assess the maturity of Switzerland’s SME’s. After having received feedback from companies involved in the surveys, the team made an analysis. From this analysis we obtained surprising and unexpected results, which are shown below. The average of the Swiss maturity in project management with maturity method, resulting from the study was 2.99: in the worst case 1, in the best case 5. Big companies normally spend more resources than small, therefore they got higher ratings divided in business area, the best are found in the sector of instruction, and the worst in manufacturing areas. Dividing the results by Swiss regions it comes out that the centre of Switzerland is on the top of the chart, whereas surprisingly the Swiss economical centre of Zurich is to be found in the last position. When analysing macro areas of project management, the worst was “Define standard Process” with an average of 2.81, the best “Evaluates and acceptances of supplies” with an average score of 3.36. The best single area was: “Enter into the contract” in contraposition to “Determine policies and guidelines for customizing”. The most important step for to increase companies’ maturity will be the courage of the enterprises to dedicate resources and offer training. This study will be the base for the institution of a Swiss Permanent Observatory for evaluating and improving the capability in project management by means of a variety of tools and initiatives. The observatory will follow up this survey every 2 years.

The role of flagship enterprises in knowledge management in a distribution network in the context of strengthening the resilience of supply chains

(1487-1503)

Marzena Kramarz, Włodzimierz Kramarz

Abstract

The aim of this paper is to present research into the business models of enterprises cooperating in a distribution network of metallurgic products in the context of knowledge management for the needs of strengthening the resilience of supply chains. Supply chains contain links which are crucial for building their resilience. These links are defined as network flagship enterprises. The research was aimed at designing a concept of a knowledge management system concerning knowledge on disruptions in material flows. We proposed an original methodology of appointing the organization attributes which take the role of a flagship enterprise. The concept of the knowledge management system concerning knowledge on disruptions in material flows is dedicated to this type of organizations which have predispositions to implement such solutions in a distribution network. The concept of a knowledge management system takes into account the stage of identification and acquisition of knowledge on disruptions, including their measurement and identification of zones of strengthening disruptions, the stage of processing and analysing knowledge and its utilization as well as making decisions oriented on strengthening the resilience of supply chains. The research is carried out in two stages: the stage of identification of attributes of flagship enterprises in distribution networks of metallurgic products and the stage of designing a concept of a knowledge management system concerning knowledge on disruptions in material flows. In order to fulfil the first stage of the study, the researchers designed questionnaires and carried out deepened and structured interviews. A value added, enriching the management theory is conceptualisation of the knowledge management system concerning knowledge on disruptions in material flows and identification of attributes of the business model of flagship enterprises in distribution networks of metallurgic products. The proposed concepts: the identification of attributes of flagship enterprises and the measurement of disruptions in material flows were verified in the distribution sector of metallurgic products. The organizations where the measurement of disruptions in material flows was conducted show interest with the knowledge management system concerning knowledge on disruptions in material flows.

Two steps to IT transparency: A practitioner’s approach for a knowledge based analysis of existing IT-landscapes in SME

(1504-1517)

Holger Kohl, Ronald Orth, Johanna Haunschild, Hans Georg Schmieg

Abstract

The purpose of this paper is to show how knowledge intensive information technology (IT) applications within an organisation can be identified and analysed to achieve two corporate goals: First, an optimisation of the corporate IT landscape that avoids inefficiencies or redundancies. Second the implementation of a knowledge management (KM) system that is aligned with the corporate IT infrastructure. Methodically, the approach can be described as a practical two-step procedure. In the first step the knowledge intensive IT systems are identified through a questionnaire that is performed in the IT department of the organisation. Based on the expertise of the IT management adequate information concerning benefits and utilization of the applications and the description of technical conditions can be determined. On the basis of the work of the first step, selected user groups (key-user, admin-user, heads of departments, etc.) are surveyed on a broader base through semi-structured interviews. The focus here is to determine the application within its processes and to identify the importance in the fulfilment of the daily tasks as well as the capabilities in knowledge management. Therefore the survey covers the main questions regarding the classification of KM and provides a solid foundation for optimisations regarding the IT infrastructure. The two-step approach also provides the flexibility to identify future processes concerning an appropriate KM system and to identify practical adaptions of the existing IT landscape. The suggestion of a newly developed method to identify and assess knowledge intensive IT systems – what includes hard- and software – within an organisation. The results of the method can be used to develop recommendations to improve the conceivably of already existing KM or to originate an organisational KM as well as to enhance the existing IT landscape. This includes in particular the consideration of the processes in which knowledge is generated, stored, used and shared. The identification, utilization and harmonization of KM intensive systems can be a substantial advantage during the implementation or enhancement process of KM for two reasons: First, the important and implicitly for KM purposes used systems are identified and evaluated before the inception of the organisational KM. Second, the knowledge management orientation of the approach allows reducing both, the complexity and the variety of IT applications within an organisation.

Social media and sustainable communication. Rethinking the role of research and innovation networks

(1518-1530)

Thomas Köhler, Thomas Weith, Lisette Härtel, Nadin Gaasch

Abstract

Recent studies demonstrate the serious influence of social media on scholarly communication. However, scientists from academia seem to be rather carful in trying new technologies (Kaiser, Köhler, Weith 2016), with most preferring private channels first (Pscheida et al., 2013). Nevertheless, science and innovation are a public issue of wide interest. Communication is a fundamental prerequisite for transfer of information and creation of knowledge, but not sufficient to sustainably implement knowledge in society (Johnson & Chang 2000). Any innovative development from R&D needs to be published and distributed by means of communication and learning. Only if processes of learning are added relevant knowledge can be converted into actions and become effective (Larsen-Freeman 2013). New media technologies open up a variety of technological tools and innovative individual and organizational collaboration patterns. Does science consider such opportunities? What kind of data can be used to investigate the ICT / social media usage from a functional perspective? The authors decided to build their argumentation on two cases studies, describing the structural design of research networks, which are indeed quite similar. Therefore, the funding measure „Sustainable Land Management” as well as the research network „eScience Saxony” were considered. Both combine a series of smaller R&D projects within the context of a wider network. The data shows, however, differences in structure and scope (some projects follow a transdisciplinary approach while others do not) as well as further similarities in relation to the usage of social media. As a research question it is examined how actors of network projects design processes of transfer and implementation of knowledge in their project networks. For the empirical investigation, qualitative data of the two cases is obtained and evaluated systematically. The findings emphasize (1) the equality of knowledge communication and organization of joint learning experiences and, moreover, (2) similar conceptual understanding of transfer across projects. Moreover, they (3) consider similar media scenarios as appropriate. Marginally, also (4) processes of communication and learning receive attention – which are used as the operationalization of transfer and implementation in the studied networks. The aim of the research presented is to investigate the various effects of the research networks as a specific form of organizational intervention (Härtel et al, 2015). The authors thereby give attention to the transfer and implementation strategies from the perspective of knowledge communication, in respect of knowledge management, and use theoretical approaches from different disciplines including developmental and social sciences (Stützer et al., 2013) as well as education and organizational studies to elaborate the meaning of research and innovation networks.

Process Learning Environments

(1531-1544)

Stefan Ehrlich, Jens Gärtner, Eduard Daoud, Alexander Lorz

Abstract

Due to faster innovation cycles and competitive markets, current methods for implementing and adapting business processes can not keep pace with changing requirements and cause BPM solutions to falls short of business needs. The purpose of this paper is to propose a new approach for implementing an agile BPM methodology by substituting the plan-build-run approach with an incremental prototype-based model, removing intermediaries from the time critical path of business process evolution, and empowering end users to change business processes at runtime by manipulating process artefacts. Based on interviews with customers and stakeholders and our experience in implementing complex BPM solutions in SMEs, we propose key concepts for an agile BPM approach and derive basic requirements for implementing a BPM system that allows users to redefine business processes during their execution. This analysis is supplemented by a brief overview of current research trends in modelling and implementing agile BPM.. All existing solutions examined by our team imply a separate modelling step by users or process managers. The designed key concepts enable users to implicitly model processes without interrupting day to day operations. Our approach enables organisations to introduce business process management in areas where agility is very important (e.g. product development) or to increase operational agility in areas with established BPM. An agile BPM solution can give organisations the flexibility they need to react quickly to changing markets and customer needs. We want to help them to introduce standardization and efficiency without losing agility. In areas where classical BPM is in place, our approach can increase the adaptation rate of process changes. In the areas of knowledge workers with a high level of agility, our approach can increase efficiency by supporting knowledge sharing.

Consolidating eLearning in a Higher Education Institution: An Organisational Issue integrating Didactics and Technology and and People by the Means of an eLearning Strategy

(1545-1557)

Eric Schoop, Thomas Köhler, Claudia Börner, Jens Schulz

Abstract

Back in the year 2000, the European Council (2000) declared in its Lisbon Agenda that the European Union should become “[…] the most competitive and dynamic knowledge-based economy in the world, capable of sustainable economic growth with more and better jobs and greater social cohesion.” This vision encompassed far more than just societal and economic growth in a global world, it also included educational strategies and an e-learning action plan. For example, in 2011, the European Commission mentioned the following as a key policy issue (Communication 2011): to “better exploit the potential of ICTs to enable more effective and personalised learning experiences, teaching and research methods (e.g. [sic] eLearning and blended learning) and increase the use of virtual learning platforms.” In accordance with this roadmap, higher education institutions are called on to reflect and re-engineer their educational systems, adapt them to current and future technological and didactical demands and address new generations of teachers and students. New concepts like connectivism (Siemens 2004) and the recognition of non-formal and informal learning (OECD 2016) enhance traditional formal learning settings and lead far beyond the provision of mere learning content management systems. New e-learning and blended learning arrangements like MOOCs (Cormier & Siemens 2010), collaborative learning in the virtual classroom (Tawileh, Bukvova & Schoop 2013) and flipped classroom approaches (Hussey, Fleck & Richmond 2014) are evolving and must be explored, evaluated and then strategically implemented into everyday teaching and learning processes. A comprehensive e-learning strategy should therefore address four fields: didactics, technology, organisation and economy and culture (Seufert & Euler 2004). Besides orientation on the actual trends, the strategy development should also recognise and integrate practical local experiences of early adopters and actors of e-learning in the field. Therefore, a community of knowledge experts in e-learning application has been involved in the strategy development. Best practice report of a comprehensive quality initiative for the sustainable improvement of everyday teaching and learning processes at a large university. The challenges of current and future trends in formal and informal learning, collaboration in virtual classrooms and internationalisation of research and teaching processes are analysed and addressed by the strategy implementation plan and a regular evaluation and improvement concept is presented and discussed. The e-learning strategy presented was developed, discussed and adopted in 2015. Its implementation plan is currently at the final discussion stage, having been due for adoption in January 2016. The e-learning strategy’s implementation plan lists targets and sub-targets, underlined by concrete measures, tools and methods, responsible institutions and persons and financial sources. Regular evaluations and improvements will give e-learning providers a set of proven instruments to further improve their activities and provide the broad range of students and teachers with a set of best practices to follow, enabling them to discover the benefits of e-learning for their everyday processes.

Can companies learn from creative disciplines? – Differences in innovation management between business and art

(1558-1577)

Elmar Holschbach, Dirk Dobiéy

Abstract

The major purpose of this paper is to identify structural differences between existing models of innovation management and an innovation model for artistic disciplines that was developed based on interview data from artists and scientists. By identifying differences between these, the paper attempts to extend existing models of innovation management for businesses and other organizations. Furthermore, it contributes to answering the question whether managers responsible for innovation can learn from artists. The proposed paper first collects and categorizes various existing models of innovation processes from the management literature. Afterwards, a model of an innovation process for artistic disciplines such as music, painting, sculpturing etc. is introduced. This model was developed on basis of in-depth interviews with 43 artists and scientists as part of a larger research project conducted by a private, non-for-profit and open-source initiative called ‘Age of Artists’. Finally, systematic differences between both models are identified and discussed. This study provides first empirical indications that there are major distinctions between innovation processes in business and artistic disciplines. The paper shows that it may be worthwhile for companies to enhance and extend their approaches to innovation management by adopting competences and capabilities from artists. Innovation management in creative disciplines has not attracted much academic attention from scientists in the field of business management so far. This paper thus fills a gap taking a qualitative research approach and offering guidance for further examinations. The insights obtained from this paper can assist professionals responsible for innovation management in companies in their decision on how to design their innovation management processes and which methods to use. By understanding how artists innovate, these leaders may be able to create better solutions based on increased perception, reflection, and collaborative creation capabilities.

Little less conversation and little more action: Musical intervention as space for play and embodied communication

(1578-1593)

Virpi Sorsa, Heini Merkkiniemi, Nada Endrissat

Abstract

The paper contributes to our understanding of the social dynamics of collective (musical) play and helps to explain the transformative possibilities of musical interventions and its communicative constitution that opens up new forms of organizing. By drawing from a case study of a Finnish national league hockey team, we explore how musical interventions work, paying particular attention to the aesthetic, embodied experience and the communication processes that it involves. To theorize our findings we build on a CCO framework and develop the notion of embodied communication. Musical interventions provide organizations with a space for play where reason and cognition give way to embodied experiences and new forms of communication. While artistic interventions have received increased attention among scholars and practitioners alike, theorization around these phenomena is still underdeveloped. Musical intervention transforms our personal experiences into social ones. The intervention facilitates to experience reciprocity non-verbally and this way creates space for embodied communication. Embodied communication is key in realizing the potential for new forms of organizing.

Visioneering Urban Future

(1594-1605)

Jörg Rainer Noennig, Anja Jannack, Peter Schmiedgen, Florian Sägebrecht, Norbert Rost

Abstract

The German Future City competition seeks new procedures to enable engagement of the broader citizenship within urban vision-making processes. To support Dresden´s ‘Open City’ project within the competition, we have created a visual tool and method set that supports the collection of ideas from the citizenship, and their qualification into visionary concepts. For all stages of Dresden´s Future City project, we have schemed distinct visual instruments. The hypothesis for the exploratory work was that the visual display and re-arrangement of concepts paves a way towards future city strategies. The visualisations not only served as means of communication, but formed a set of think tools for systematic ‘Urban Visioneering’. For this end, a logical framework was devised that categorizes ‘opinions’, ‘ideas’, and ‘visions’ by their level of ambition as well as by their potential for implementation as “living labs”. The think tools were tested, validated and applied independently from each other, while conceptual linkages were maintained from the start. Measures span from activities targeting at maximum public participation in ideation games (‘Future Vision Tram’) over tools for identifying public key issues (‘Visionfinder’, ‘Pathfinder’) towards comprehensive strategy-building for the real-world implementation of envisioned futures (‘Vision Builder’). The key challenge was the identification of powerful visionary concepts within a large body of ideas and opinions generated in public events. Another challenge was the mapping of identified visions onto strategic guidelines of the BMBF Ministry of Education and Research, and Dresden´s development roadmap. In regards to scientific approach, the paper is of explorative nature. For the creation of urban future visions, few instruments and methods exist apart form conventional means of urban design, participatory planning, and strategic management. On the one hand, vision-oriented procedures usually lack the involvement of citizen opinions on broad scale. On the other hand, existing participatory methods rarely lead to visionary concepts with a capacity for implementation. Against that background, the systematic process and toolset developed for Dresden allows both broad participation as well as ambitious vision making. It´s visual descriptions and information structures make complex concepts edible, accessible and understandable to experts and non-experts alike. The tool and method kit can be used by any city administration, managers, planners and policy-makers. Application is meaningful in any setting where the following procedures or activities are needed: 1) Easy collection of citizen opinions, 2) Identification of lead ideas with potential visionary impact, 3) Translation of visionary ideas into comprehensive strategies, 4) Mapping of visionary strategies onto political and administrative frameworks.

Building a Wiki resource on digital 3D reconstruction related knowledge assets

(1606-1618)

Sander Muenster, Florian Niebling

Abstract

While single theoretical approaches related to visual humanities research and in particular digital 3D reconstruction – as the virtual, interpretative 3D modeling and visualization of historical objects – are widely described in compendia like Wikipedia, and various publications discuss approaches from certain disciplinary perspectives, a comprehensive and multidisciplinary systematization is still missing. Against this background, the research activity described within this article is intended to gain a wide and multidisciplinary overview for research approaches, theories, and methods which are relevant to investigate or explain knowledge-related phenomena in the context of visual humanities research and education. To meet these interests we intend to set up a Wiki resource as a structured repository. The content will be based on (a) interactive workshops held at conferences to collect and structure knowledge assets on visual knowledge involving experts from different domains. Moreover, (b) a student seminar starting in early 2017 is designated to describe some typical research designs as well as amend related methods and theories in the Wiki resource based on Wikipedia articles. A content structuring principle for the Wiki resource follows the guidelines of Wikimedia as well as plans for the results to be populated again in Wikipedia. While Wiki approaches are frequently used in the context of visual humanities, these resources are primarily created by experts. Furthermore, Wiki-based approaches related to visualization are often focused on a certain disciplinary context as, for example, art history. A unique aspect of the described setting is to build a Wiki on digital 3D reconstruction including expertise from different knowledge domains – i.e. on perception and cognition, didactics, information sciences, as well as computing and visual humanities. Moreover, the combination of student work and assessments by experts also provides novel insights for educational research. The intended product is a comprehensive and multi-disciplinary structured repository on digital 3D reconstruction research approaches, methods, theories, publication bodies, and good practice examples. The editing of the project results into the Wikipedia will lead to a wide dissemination and visibility of group activities and outcomes as well as enhance competencies of all contributors on collaborative work.

Ideagrams: A digital tool for observing and visualising ideation processes

(1619-1635)

Anja Jannack, Jörg Rainer Noennig, Torsten Holmer, Christopher Georgi

Abstract

The paper reports on an ongoing research project of TU Dresden Laboratory of Knowledge Architecture aiming the investigations of the traceability and visualization of upcoming ideas and topics within discussions. To explore knowledge processes communication and interaction analyses emerged as a central scientific approach. Hereby knowledge creation and Knowledge Transfer are understood as collective and co-creative effort. Corresponding analysis tools and methods have been developed for the communication- and knowledge creation processes digital media extensively (Faraj et al 2011). However, research focusing on direct and immediate conversation, and not only based on digital media, rarely exists. The existing tools for the analysis of digital communication data are yet not widely applied in the domain of spoken discussions. Whereas communication processes in the digital domain create their data automatically, the data from natural settings have to be extracted laboriously (Tonfoni 2004). Since there are no effective methods on data recording of voice communication yet existing, there are no strong and evident methods on computer aided conversation tracking and analysing existing too. The Ideagram tool tries to overcome this shortcoming. A prototype of a transcription, visualization and analysis tool was designed, which is able to capture discussions by keywords and analyse them in real-time. The results are presented in several forms: histograms, semantic networks and mixtures between both. These visualizations allow identifying topic and concept dynamics, heuristic paths and creative moments. Central features of the discussion like knowledge communication, orientation for innovation and speech efficiency can be understood and designed. In the different figures – Ideagram – of spoken discussions the logged content is visualised. The program prototype counts the occurrence of the logged words. These can be marked within a chronological re-presentation graph and shows at what time which issue was discussed. By “peaks” and “valley’s” it is obviously visible where the talk was most or least active. The prototype tool allows analysing the used phrases according to their frequency and their appearance during the captured conversation. In contrast of conventional protocol and transcription techniques this kind of knowledge mining allows a greater information bandwidth and a more efficient access on core topics, thematic conflicts, idea generation etc. Experiences in very different settings created a very rich data set and allows to state that the application in business and science seems to very useful according to recording, analysing and deepening of spoken discussions. Hence, the Ideagram is still a prototype version and need further investigation and development.

Behind the datat – preservation of the knowledge in CH Visualisations

(1636-1650)

Mieke Pfarr-Harfst

Abstract

The basics of visualisations in the context of Cultural Heritage are not broadly defined. But this is the precondition to find out suitable and practical strategies to document and manage the knowledge contained therein. For this, the paper focusses the properties, potentials and typologies of Cultural Heritage visualisations related to application fields and possibilities as well as documentation strategies, creation process and methodology. The paper starts with a theoretical overview of the properties and potential of visualisation related to the usability in the context of Cultural Heritage. On this basis the correlation between application possibilities and the three application fields – research, transfer of knowledge and preservation – will be discussed.In a second part, the paper identifies the similarities and differences of typical working processes and methodologies by the study “Investigation of 3D modelling workflows in CH with the object of development of key concepts and definitions”. This is a subproject of the project COSCH with the purpose to create a framework called COSCHKR as an international and interdisciplinary platform for state-of-the-art documentation of Cultural Heritage. For this, the main topic of the study was the analysis, evaluation and comparison of thirty different 3D projects of three institutes. It was possible to define different types of CH visualization and framework of a working process.Third topic is the documentation and management of knowledge of such visualisation in the field of Cultural Heritage. The paper compares three current research projects and points out commons and differences of the different strategies.At the end, a synthesis gives a first idea for common strategies and best practice guidelines of Cultural Heritage visualisation related to the process, methodology and documentation. Find out general strategies to document and manage knowledge. Based on investigation and evaluation of different projects. Most of the projects are a special application for one research question, this methodology raises a common claim. The outcomes of the investigation is a basis for further practical applications with a high range of usability.

Collecting online behavioural empirical data in order to utilize social media presence

(1681-1699)

Anida Krajina, Dusan Mladenovic, Julia Kunze, Mark Ratilla

Abstract

Social networks are just a tool of social media which marketers need to utilize to achieve business goals and knowledge (Dunay, 2012). Questions that arise are why and how much time people spend using social media, what are the factors that influence their online presence, what maintains their attention and what will keep them on the page. These answers would be major help for decision makers when creating their marketing strategies. The present research was focused on finding knowledge, implication and future courses for the phenomenon on the sample of students at Masaryk University in Brno. Quantitative and online experimental research methods were applied. Data obtained from the survey questionnaires were analysed using IBM’s Statistical Package for the Social Sciences (SPSS) Software. Specifically, the analysis included descriptive statistics which aims at identifying the relative occurrence of different values of the particular variable and find patterns on the data obtained. The aim of the experiment was to show how users behaved online and to support the results of the questionnaire. The experiment was conducted on the existing online platform. Authors observed two sets, prior and after the changes and compared the visits and views by using online statistic tools. The effectiveness and efficiency of the promotional or advertising initiative is highly dependent on reactions or responses of the targeted audience. Every Facebook user spends an average of 405 minutes per month on the platform (GO- Gulf, 2012). There are different reasons why for every 161 people who landed on the page, about 61 of readers—38 percent—are already gone in the matter of minutes (Manjoo, 2013). They spent little time for engaging with the page. Although several researches have been targeted to understand this kind of marketing phenomena, still, there is still a huge space to fill the information gaps of the ever changing marketing environment. The study by AMA showed that 94 percent of surveyed marketing executives consider themselves not competent enough in the field of social media (Wyner, 2014). The high importance for the content perception lays in the usefulness of information delivered (Willemsen et al., 2011). The final aim was to contribute to the enhancement of knowledge and competence about social media.

How to treat the troll? An empirical analysis of counterproductive online behavior and personality traits and organizational behavior

(1700-1712)

Maik Grothe, Henning Staar, Monique Janneck

Abstract

Online environments, such as social networks and online forums, offer new possibilities and a wide variety of identity and social relationship management for the users. However, besides functional contributions like mutual support and easy ways of establishing contacts there are critical perspectives on computer-mediated communication (CMC) regarding detrimental behavior like provoking, overbearing, attacking and insulting other users, especially when anonymity is high. Recent research has shown that these kinds of online behavior are associated with personality traits like sadism, machiavellianism, narcissism, and psychopathy (Buckels, Trapnell & Paulhus, 2014) and can lead to severe trouble, negative affect and dysfunction in online communities (Cheng, Danescu-Niculescu-Mitzil & Leskovec, 2015). As such, in the public perception “trolls“ have become a synonym for counterproductive and dysfunctional behavior (Bishop, 2014a, 2014b). Our research aim was to shed more light on trolling and counterproductive online behavior theoretically as well as empirically. In other words: We wanted to know who is behind the troll? How can he or she be characterized in terms of personality traits and what can be expected from trolls when it comes to the organizational context and job performance? In a first step, we formulated a theoretical framework on counterproductive online behavior. On that ground, two online surveys (N = 122; N = 133) were conducted. The first study’s goal was to develop and validate a questionnaire on counterproductive online behavior. The second study analyzed counterproductive online behavior and tested for possible interrelations to personality traits and work-related outcomes. Using explanatory factor analyses we developed a 40-item questionnaire with two higher dimensions: Constructiveness and destructiveness. 15 subscales focus on different communication styles and trolling strategies. The second study tested the two dimensions of counterproductive online behavior on work-related outcomes such as work engagement, task-related performance and interpersonal facilitation. As was expected, destructiveness revealed significant negative correlations with all work-related outcomes as well as deviant work behavior. Constructiveness, in contrast, showed positive associations with interpersonal facilitation. So far, research on trolling and counterproductive online behavior has been limited to theoretical or anecdotal approaches in most cases (cf. Bishop, 2013a, 2013b). Our study aimed at a more systematic examination of this CMC-specific phenomenon. However, our study design, acquisition of the samples and the formulation of the questionnaire suggest that the results are valid indeed. On that note, our research is a first step for a deeper understanding on people showing counterproductive online behavior.

Urban Tranfrormations in Left Over Spaces – Explorations through a space syntax perspective

(1713-1725)

Gaurav Raheja, Katharina Borgmann

Abstract

Urban Transformation is a continuous phenomenon that prevails between diverse scales and many contexts. The leftover spaces as a result of growing urban developments respond to macro, meso and micro scales. They remain a continuous challenge and need a contextual approach to create a sustainable urban development. This paper deals with challenges that urban left over spaces pose towards the on-going urban developments for smart cities and future urban growth. A micro level, low tech design intervention in an urban left over space in New Delhi i.e. Dilli Haat forms the key basis to illustrate the idea. It is showcased as a typical design typology emerging in urban Indian contexts for open and vacant pockets of urban lands, usually lying unattended and unutilized. Using DepthmapX, this paper analyses the spatial configuration of the case and informs about the diverse characteristics of urban public place. By using in situ observation and space syntax methodologies, this paper assesses the design qualities for this successful design typology. This paper is centred on a conviction that context plays a vital role in sustainable urban developments and spatial analysis methods of space syntax as an approach is used in order to analyse and understand the process of transforming an unused urban left-over space in the heart of Delhi into a vibrant Dilli Haat (market place) for its neighbourhood and further into an attraction that foreign tourists visit. Furthermore this paper hypothesises that interdependence and interlinkages of urban voids play a vital role in creating sustainable urban environments. It highlights the role of spatial configuration, visual permeability and accessibility in creating meaningful public spaces.

Evacuation Support System based on Multi-Agent Simulation with GIS

(1726-1735)

Yoshikazu Hata, Yoshiaki Sato, Masahiro Tokumitsu, Yoshiteru Ishida

Abstract

Recently, many natural disasters (e.g. 2011 Tohoku Tsunami) have occurred in Japan. Under the disaster conditions, the people cannot effectively evacuate even so if they know the geographical information of the neighborhood area well, because traffic conditions are drastically altered from their ordinary everyday manner. Thus, evacuation planning is an important issue. One of the methods for the evacuation planning is the use of an evacuation simulator. Keon, Steinberg, Yeh, et al. (2014) proposed an simulator for the evacuaion with flood as a Web application although it could only deal with a wide-area evacuation and a specific location. Therefore, we propose an evacuation support system, on a Web platform with MAS and GIS, that can simulate with more specific population properties regardless of the target location and execution environment. We propose a novel evacuation simulator on the Web and an approach to enable decision making for an evacuation by our simulator. A user can run the simulation on user-specific properties by configuring evacuee parameters such as an evacuation area and a shelter on an external online map service. We believe that one of the most effective target groups that could use this application is workers who work outside their local area and is unfamiliar because they probably do not know how to get to a safe place in an area that is unfamiliar to them. In this situation, a prompt simulation of our system could be expected to provide appropriate evacuation planning. Accordingly, we simulate evacuations in a seaside industrial zone where a large company typically exists and consider the simulation results. The software design of our system is more accessible than previous studies for the user. Further, the user can perform a more detailed evacuation simulation with some properties. This system can apply to not only the evacuation simulation but also pedestrian simulation on the map. The prediction of a disaster is still challenging. Thus, people need to have accurate knowledge of the disaster and be able to prepare for an unexpected occurrence. Our simulator can provide an environment in which a user can imagine a disaster situation, execute a simulation and learn more about the evacuation without supervision.

“Labeling” the context to stimulate smart decisions: quantification and communication of ecosystem services provided by urban parks

(1736-1742)

Francisco Barrera, Cristian Henríquez

Abstract

The environmental quality of the locations where citizens perform their daily activities is determinant for their health and overall well-being. In this regarding, the urban parks have a great potential for human health and sustainability because of the ecosystem services they supply, such as regulation of air temperature, improving of air quality and prevention of mental and physical illness. However, the people is not enough well-informed about those benefits and they don’t visit massively the urban parks. In my case of study, Chile, an ambitious program has developed a great number of new urban parks in the last decade, but despite some novel cultural changes, Chileans prefer to visit commercial centres or stay at home. The purpose of this research is to promote the use of urban parks by providing scientific-based data by means of Information and communications technologies (ICT). The aim of the ongoing research project is quantify the ecosystem services provided by urban parks to their surroundings. Our approach started with an analysis of multi-spectral satellite imagery for getting data about the distribution of warmest places, green components (vegetation) and grey components (buildings and sealed surfaces) inside and outside a sample of urban parks in Santiago de Chile. This ground data was complemented with data from sensors able to monitor air temperature and humidity inside two parks and in their surroundings. Alternatives for sharing the generated data represents opportunities for innovations. Beyond the traditional ways, i.e. newspapers, websites or flyers/posters, an innovative option is to display the better environmental quality of urban parks through ICT devices located in strategic parts of the city in order to stimulate the behaviour of citizens and its preference for staying in urban parks instead of commercial centres or at home. The final objective is to stimulate the citizen’s behaviours to inspire on themselves the performance of healthy activities in healthy places. The experimental work can be replicated anywhere.

A survey on Knowledge Management in Universities in the QS Rankings: E-learning and MOOCs

(1743-1757)

Teresa Anna Rita Gentile, Ernesto De Nito, Walter Vesperi

Abstract

Many public organizations are employing Information Technology “IT” in Knowledge Management “KM” (Silwattananusarn and Tuamsuk, 2012; Alavi and Leidner, 2001; Chatti et al., 2007). Within universities, the use of IT could be an enabler to create and facilitate the development of knowledge (Joia, 2000; Garcia, 2007; Tian et al., 2009; Sandelands, 1997); to improve knowledge sharing (Aurelie Bechina Arntzen et al., 2009; Alavi and Gallupe, 2003); to develop communities of practice (Adams and Freeman, 2000). In the educational organizations IT is also a tool to improve the quality of learning (EC, 2000). E-learning is based on digital technologies (Aspen Institute Italy, 2014), through multiple teaching methods (Derouin et al., 2005), as tools for KM (Wild et al., 2002). The websites of some universities allows anyone to follow free lessons, through the internet. These types of free online courses are known as Massive Open Online Courses “MOOCs” (EC, 2014; Sinclair et al., 2015). The purpose of this study is to verify the type of teaching adopted by European universities and understand how training through e-learning can improve the processes of transmission and sharing of knowledge allowing everyone, not only to students, to take lessons through the web. The analysis allows detecting data on universities by region through the study of the websites of the top 100 European universities present in a ranking called Quacquarelli Symonds, “QS World University Rankings 2015/16”. The method used to collect the data was marked by the creation of a specific database in which are inserted, for each university, different information: status (public/private), size, age, number of enrolled students, references on websites. In this Excel spreadsheet was also taken into account the type of educational offer provided by each university, with particular reference to the provision of online courses and courses open to all. The article aims to provide a detailed study on the use of technology in the educational context. The exploration allows you to design, within other universities unranked, styles of teaching online to share knowledge. The survey, currently, is the first step of a larger project which aims to analyse the different types of e-learning platforms used by 100 universities in the European rankings QS to make teaching online. From the results of this first phase, it has emerged that all the surveyed European universities provide training not only through classroom lessons, but also with a variety of courses through e-learning even for free through MOOCs.

HistStadt4D – A four dimensional access to history

(1651-1664)

Cindy Kröber, Kristina Friedrichs, Nicole Filz

Abstract

We propose a multidisciplinary approach based on an extensive data base which provides digitalized photographic material from the end of the 19th century up to recent times. Thus a large amount of photographic evidence will be exploited, structured and enriched by additional sources to serve as a foundation for an application relying on 3D visualizations. The application addresses scholars as well as the general public and will provide different kinds of information and tools for research and knowledge transfer. The method applied will be diachronic: the virtual model may show one point in urban history depicting a certain state of past Dresden and also its development through the various eras. In addition the method works in a dualistic mode: on the one hand the physical development of the urban area will be explored and presented in detail, on the other hand the analysis of the pictures will give profound insights in the specific perception of the urban space. This methodology aims to make large repositories more accessible and proactive in information-seeking. Using a 3D application as an access for media repositories, research tools and functionalities which can improve the scientific handling of the data will be considered. How should the data and information be processed to meet the researcher’s needs? Which information can be retrieved from the visual media? What needs to be considered to ensure scientific standards and motivation while working with the image repositories? Users of the virtual archives can benefit extensively form effective searching functions and tools which work not only content- and theme-based but also location-based. The outcomes of the research will be presented in a 4D browser and available in an Augmented Reality presentation. The design will comply with the requirements of the field of application, whether aiming at a scientific, educative or touristic purpose. The paper itself considers three different approaches to the topic highlighting the multidisciplinary strategy and opportunities of the project. The first one considers research questions from art history. The second one reflects on concepts from information science, photogrammetry and computer vision for visualizations and the third one introduces an interaction concept for an AR application for the Zwinger in Dresden.