Proceedings IFKAD 2016

PROCEEDINGS e-books

Proceedings IFKAD 2016

Towards a New Architecture of Knowledge: Big Data, Culture and Creativity

Dresden, Germany 15-17 June 2016
ISBN: 978-88-96687-09-3
ISSN: 2280-787X

List of Included Articles:

Virtual Global Teams as Value Creating Tools for Knowledge Sharing and Innovation

(1122-1135)

Johan Olaisen, Oivind Revang

Abstract

The purpose of this study is to explore how to facilitate for the sharing of high quality knowledge in a virtual global project team context. Consequently, this study presents an overview over selected theories, and enlightened by these theories investigates how the strength of social interaction ties between members in a virtual team affects the quality of work related knowledge shared in these ties. Social interaction ties are represented by strength of the relationships, the amount of time spent on interaction, interpersonal trust and communication frequency between the members in a virtual team. Whereas knowledge quality is defined as the extent to which the comprehension and awareness of relationships, logics and innovative ideas in a project are valuable and relevant. Based on case studies of 4 virtual global project teams with a total of 41 team members We found that competence-based trust ties was the component that had the greatest impact on this high quality knowledge sharing. Frequency of communication ties and time spent on interaction ties were found to have a positive effect and benevolence-based trust ties have some effect on the knowledge shared. Close relationship ties on the other hand are shown to only have a very small noticeable impact on the quality of knowledge shared between team members in a virtual team and the closeness of social interaction ties between members in a virtual global team does not affect the quality of knowledge shared. Virtual interaction in virtual global project teams does not require physical interaction to work, which is a significant finding not only for academia but also for any project manager. The empirical evidence shows support for the notion that the strength of the competence based interaction ties between members in a virtual team positively affects the quality of knowledge shared in these ties. The evidence also support that the quality of the virtual networking is affected by sharing the work process from concept development through all mile stone gates to the delivery. On line competence based relationships do not require off line competence based relationships to work. This means that a technology-based platform might give the social relationships needed for knowledge sharing.

Continuous Knowledge Transfer – a pragmatic approach to knowledge sharing in the European Patent Office

(1136-1151)

Hanno Schombacher, Philippe Lahorte, Lars Vistisen, Anton Versluis, Fernando Correia Martins, Wolfram Meyer, Paula Patras, Xavier Bardella, Florence Roux, Angela Kreuter, Jan Hellberg, Jeremy Scott

Abstract

The European Patent Office (EPO) is one of the main players in the world of patents. Patent examiners are highly skilled knowledge workers who deal with explicit and tacit knowledge. The identification of tacit knowledge sources and the creation of knowledge through tacit to tacit knowledge sharing and tacit to explicit knowledge sharing are fundamental to the success of an organization [1]. This is in particular valid for an organization like the EPO. The development of a practical approach to share tacit knowledge in the EPO, is presented aiming at sharing experience with similar players and enhancing discussions on the practical implementation and implications of such processes in a highly efficient environment. Starting from locally driven initiatives, the European Patent Office during the last 15 years has established an internal peer to peer knowledge sharing process. This process is driven by a team of knowledge sharing experts, collated in a team called CKT – Continuous Knowledge Transfer. The process works in a complementary manner to classical and well-elaborated learning and development activities of the international organization. The success of the process is demonstrated by user statistics. Patent Examiners have to deal with a complex set of information-based procedures and associated supporting tools, all of which are continuously and rapidly evolving. Thus, patent examiners can be seen as knowledge workers par excellence, who on “non-routine” have to solve problems that require a combination of convergent, divergent and creative thinking. As a consequence as service professionals and knowledge workers patent examiners have a strong interest in effectively and efficiently managing a wide variety of knowledge sources and inputs. The knowledge sharing process established at the EPO has developed over the last 15 years to a mature state. The process is accepted by staff and management at the same time and contribution to success of the organization is significant. The EPO has a core competence in the management of technical knowledge per se contained in patent databases as well as scientific or technical prior art databases. In total these databases are closing in on one billion records. Via its CKT initiative, the EPO has developed knowledge transfer processes and corresponding IT infrastructure, going beyond this core competence. The contribution aims at presenting and critically discussing the services developed by CKT.

Capturing values for enriched environments for frail old people

(1203-1209)

Helianthe Kort

Abstract

This paper illustrates that frail older people, demand other requirements to the Indoor Environment where they reside when compared to those general being used in guidelines for older people residents We propose an approach using the International Classification of Functioning and Disabilities (ICF) from the World Health Organization (WHO) as a framework for the relations of environmental factors on one hand and daily activities and participation of frail old people on the other hand. To examine these relations in the environments where older people reside, Evidence Based Design (EBD) is used for the theoretical concept for healing environments. This concept is formed from practices based or experimental based research in building design with a positive health outcome. In case of frail older people we cannot speak of a healing environment. Frail people at age will not heal from the restrictions they experience due to the biological ageing. We can create though enriched environments for them, healthy environments which support their well-being and where their health doesn’t further decline. Healthy environments consist of environments with an indoor environmental quality (IEQ) which fits with the baic functions of the users. This approach illustrates that older frail people and their carers put other demands to their environments which are beyond shelter, safety and security. The outcomes of the approach show that: Creating enriched environments demands a) knowing the needs and values of frail people and their caregivers and b) understanding the effect of the physical environment on people functioning and well-being. Capturing these needs can be done through use of several sources from literature till participatory workshops with (representative of) the frail older adults and their caregivers. It is also necessary to involve staff and management. In addition, values and needs are translated via interdisciplinary knowledge of gerontechnology building design and healthcare to functions of the users in the environment while taking into account the restrictions due to their health condition

Smart Architectural Adaptations: smart enablers for revitalizing existing houses to lifelong homes

(1210-1221)

Masi Mohammadi, P. F. H. Hout, T. Lanen, F. R. Verbeek

Abstract

The increasing ageing population is an urgent development, resulting in an increase in elder care facilities (1). Providing ageing people with suitable housing is also a global issue. Numerous researches and projects have been carried out in which the ‘ageing in place’ concept is used in an attempt to relieve pressure on the healthcare sector and to increase the quality of life of senior citizens (9, 10, 11). Yet the knowledge of the available flexible adaptations for daily living remains limited and fragmented within the building industry and healthcare organizations. The purpose of this research is to provide insight into the architectural possibilities and smart enablers of transforming existing apartment typologies into lifelong homes. In order to meet these goals, the main structure needs to be suitable for lifelong living. On the other hand, requirements should not be pre-equipped for a specific situation. The research elaborates on the inner non-loadbearing structure, due to how it requires a minimum amount of rebuilding yet fits the requirements for lifelong homes. The positions of the outer façade and bearing walls are left unaltered to reduce cost and provide a wider range of applicability. The majority of the building revitalization in the Netherlands is executed by housing associations and entrepreneurs. The result of this research provides a matrix suitable for this group but also for architectural firms and planning firms. By using the matrix as a guideline, it will become clear and easy to improve properties, and it can be a guide on how to design, plan and build lifelong homes. The findings can help to develop lifelong homes, which are suitable for all mobility-classes. People can live their entire lives in these houses, enabling them to live independently for a longer period of time, and relieving some of the pressure on the healthcare system. For instance, to upgrade to a higher mobility class, e.g. from walker to wheelchair, requires on average 6m2 more space. The size of the disability class of the disability scooter is increasing and it is wise to adapt to this trend. Housing and care associations and property development should mainly focus on the wheelchair mobility class, which is also suitable for this group using disability scooters.

New Service Development in KIBS Companies: Insights from a Case Study Analysis

(1222-1239)

Anastasia Krupskaya

Abstract

The purpose of the paper is to explore the structure of New Services Development (NSD) process in Knowledge Intensive Business Service (KIBS) companies. In particular, it aims at investigating to what extent the NSD process is formalized and what factors influence the level of formalization in different KIBS sectors. Considering the exploratory nature of the research, the complexity and novelty of the topic as well as the intention to analyse it at a practical level the case study method was adopted. Four companies of different KIBS sectors were investigated which helped to analyse the NSD process in totally different environments characterized by different knowledge bases. The research was international and included companies from Italy and Russia. The main contribution of the paper is that it addresses a topic (i.e. the NSD process in KIBS companies) that has been scarcely investigated in the literature, even if it is especially crucial. In particular, due to the selection of a sample of cases, the study allowed to investigate companies performing different activities and possessing different kind of knowledge. This analysis puts in evidence that the level of formalization of the NSD process is influenced by the activity of the company, its strategic position on the market, and the nature of its knowledge base. The paper can be the initial step to identify and classify the variety of schemes used by KIBS companies for the NSD process. Furthermore, the study reveals the key factors that can affect the level of formalisation of the NSD process, and provides suggestions on which approach can be more adapt to introduce new services in a more effective way in different situations.

Business Intelligence systems and Management Accounting change: evidence from Italian consulting companies

(1240-1253)

Andrea Nespeca, Maria Serena Chiucchi

Abstract

This paper investigates how Business Intelligence (BI) systems influence Management Accounting Systems (MAS). In particular we study if and how Business Intelligence systems’ implementation and use affect Management Accounting techniques and Management Accountants’ role and competences. To investigate the issue at hand, an explorative field study, which involved BI consultants belonging to 12 Italian consulting firms, was carried out. Considering the scarcity of academic knowledge on the relationship between Management Accounting and Business Intelligence systems, we used the qualitative field study method since it permits to deal with complex “how” questions and, at the same time, to take into consideration multiple sites thus offering a comprehensive picture of the phenomenon. The paper findings contribute to the understanding of a phenomenon (impact of BI on MAS) which, to date, is rather unexplored thus, narrowing the gap between theory and practice. We also found that BI implementation can bring about not only incremental changes in the existing MAS but also more relevant ones by supporting the introduction of new and advanced MA techniques. By identifying changes in information production and management as well as levers and obstacles, which can prevent or favor a virtuous relationship between Business Intelligence systems and Management Accounting systems this research can be useful both for consultants and for client-companies in order to effectively manage BI projects and their impact on the MAS.

The emergence of adaptive management as a key success factor in science & technology parks: an Italian case

(1254-1265)

Sabrina Bonomi, Cecilia Rossignoli, Francesca Ricciardi

Abstract

This paper proposes a new theoretical approach, borrowed from resilience studies, in order to better understand the role and success factors of science & technology parks in today’s complex scenario. This paper presents the in-depth qualitative analysis of an important Italian science & technology park. In this exemplary case, the park managers and decision-makers adopt or advocate some cultural principles and organizational practices that are highly compatible with the Adaptive Management approach. The case allows the authors to highlight how this approach influences the success of the science & technology park under analysis. To the best of the authors’ knowledge, this is the first time that the adaptive management approach is proposed to investigate the organizational and management issues of science & technology parks. The levels of success of science & technology parks are far from being uniform, and their success factors have been only partially understood so far. Therefore, the theoretical integration proposed by this paper may help support the resilience and sustainability of some of the most important innovation clusters in the EU.

The dynamism of the intangibles and the adaptive innovation of the business model

(1266-1279)

Alessandro Zardini, Cecilia Rossignoli, Francesca Ricciardi

Abstract

This paper builds upon the paradoxical/ambidexterity literature to develop a new, integrated view of the dynamism of the intangibles in organizational settings. The proposed model integrates an extended version of the well-established construct “dynamic capabilities” with the dynamism of three key intangibles: knowledge, relationships and rules. The results show that all these dimensions of the dynamism of the intangibles are key to successful business model innovation in turbulent business environments. A carefully selected sample of 35 cases is analysed through fsQCA to confirm that highly dynamic configurations of the intangibles lead to high performance in turbulent business environments. Consistently with an evolutionary, ambidextrous view of the intangibles, the proposed model focuses on the intertwined dynamics of the intangibles, rather than the cross-sectional measurement of intangible assets. These results have important managerial implications, and could suggest a more dynamic and adaptive approach to the traditional practices of intellectual capital and knowledge management.

Continuous and real-time monitoring of learners’ satisfaction: an application of Big Data in the e-learning domain

(1280-1296)

Gianluca Elia, Gianluca Lorenzo, Gianluca Solazzo

Abstract

Understanding and monitoring the learners’ satisfaction become key activities for designing effective and successful learning experiences. Sentiment analysis of informal discussions and streams of messages exchanged within forums and blogs, together with the clustering of formal feedback provided by the learners on their learning experiences are two fundamental knowledge sources for designing an integrated evaluation strategy of online courses. Indeed, merging the “sentiment” of learners measured along the entire course with the main evidences extracted from clustering the feedback that learners provide at the end of the course, can suggest new ways to improve the overall learning experience. A design science approach has been adopted to conceptualize and define the components of the model and the prototype. Design science supports a pragmatic research paradigm that calls for the creation of innovative prototypes and the experimentation of innovative solutions. The phases of problem identification, objectives definition, artifact development, solution demonstration, evaluation, and research communication have been realized accordingly. This paper explores the application of Big Data to the e-learning domain. Specifically, the study presents the design and the implementation of a prototypal application, which leverages on big data techniques for real-time and in-process monitoring of learners’ satisfaction within an online course. The paper highlights an approach that generates value from unstructured data stored in the LMS, processing learners interactions in the social space (e.g. forum) during the course, together with the key topics raising from the answers they provide to questionnaire filled in at the end of the course. The outcomes of this work can provide practical insights to design more successful learning experiences, which rely on the usage of a learning management system. Indeed, by using real time analytics tools and clustering techniques, the prototype has been developed can provide mentors and learning managers with the knowledge to monitor in progress and at the end the individual learning experience, thus offering the opportunity to intervene efficiently and effectively.

Cultural dynamics and their impact on knowledge and organizational strategies of multinational corporations

(1297-1309)

Rubens Pauluzzo, Maria Rosita Cagnina

Abstract

The purpose of this paper is to explore how the dynamics of national and organizational culture influence an organization operating in a cross-cultural business environment and how the company benefits from cultural differences in terms of competitive advantage, high performance, innovation, and leadership. Some scholars (for example Jing et al., 2014, Chen et al., 2010, Qin et al., 2008, Bhagat et al., 2002) argued that national culture acts as a signiﬁcant barrier to knowledge transfer. However, the integration and learning from other cultures over time lead MNCs to manage the dynamic balancing and integration of the knowledge portfolio. We adopted an instrumental case study methodology based on multiple sources of evidence: interviews, field observations, and internal document analysis. In particular, we focused on a holistic single case study, the Generali Group. We performed content analysis of the evidence collected by using qualitative coding techniques (Strauss and Corbin, 1998). The data collected were transcribed into the Nvivo software to provide a basis for data analysis. The key themes that emerged from the content analysis were the following: (i) sticky knowledge, (ii) knowledge facilitation, (iii) improving organizational performance. This paper represents a first step to move away from rather simplistic and static interpretations of national culture, and to investigate the complexity of value orientations from a more critical and dialogic standpoint. In this sense, the paper tried to emphasize the all-dimensional learning of cultures and its impact on the dynamic portfolio of available values of a specific organization. The paper provides managers with guidelines on how to better understand the role played by national culture on their organizational and knowledge management strategies and practices.

The impact of educational and training program on cultural context: the role of Italian Universities

(1310-1329)

Rocco Reina, Concetta Lucia Cristofaro, Marzia Ventura

Abstract

It’s very interesting to think about the possibility that CSR can become a new way of thinking and acting in the global community. But, in order to do this, it’s important to influence the same CSR’s perception and obtain an impact on social and economic culture of a territory. Under this conditions, a key role could have the educational institutions, like Universities, in fact they have the responsibility to train and lead the new generation of students and future citizens. If the Universities insert in their own didactic plans courses related to CSR, these will be useful to help younger generations in understanding the issue of CSR and their awareness regarding its positive impact on the served community and the context (AACSB International, 2011). So, the object of the paper is to know how Italian Universities have been operating, on the assumption that if the Universities pay more attention to the practices of corporate social responsibility it will generate for learners greater interest and awareness respect the culture of ethics and social responsibility, by improving the quality of life in the context. The attention is focused on the identification of the learning programs present in the Italian Medium Universities (n°31 – Anvur 2015) and all teachings activity linked to the theme of CSR with a web analysis. The used methodology is organized in three steps: 1. Check the educational offer, 2. Analyse the training courses and specific programs related to CRS, 3. Analyse the students’ populations, in order to check their sensibility to the topic. This paper – based on empirical results – wants to identify the Universities’ sensibility regarding the theme of CSR. In this way it will be possible to analyse the impact of training respect to social and economic context. The outcome of this study can assist researchers, managers and institutions to better understand the effects of the culture on the context and therefore its quality of life.

“Emotions online or offline?” – A cross-cultural investigation of emotional labor and emotion display rules in virtual teams

(1330-1344)

Henning Staar, Pia Keysers, Monique Janneck, Marina Mattera

Abstract

So-called display rules can be defined as informal social norms about when, where and how emotions should be expressed in a given social setting. While most research has focused on emotional labor and emotion display rules in face-to-face work-settings between employees and customers, empirical insights into the emotional functioning of online work groups remain scarce so far, especially from a cross-cultural perspective. In the present paper we examined aspects of emotional labor and emotion display norms among 71 students from Germany and Spain that coordinated their academic activities in online text-based chat groups. In our cross-sectional online survey we wanted to know how these informal norms shape the individuals’ expression of their feelings, the interpretation of the emotions of other team members and how these processes affect the team members’ work, their work satisfaction and well-being. Results suggest that German and Spanish students differ regarding their online emotional regulation behavior and with regard to the appropriateness of different display norms. Additionally, the usage of some emotion regulation strategies and their impact on well-being could be confirmed for both national groups. Despite the explanatory character of our study, the presented results are of high value to further understand the interplay between human factors in virtual teamwork.

Evaluation of Comprehensive Social Innovation Projects: The Case of a Local German Start-up Initiative

(1384-1398)

Christoph Dotterweich, Philip J. Rosenberger III, Hartmut H. Holzmüller

Abstract

Social innovations are new strategies, concepts, ideas and organizations that meet social needs. Although there is no consensus in definition, they share certain commonalities: (1) novelty, (2) immateriality, (3) context-dependency, (4) complexity, (5) longevity and (6) diffusion. Assessing social innovations is therefore challenged by measurement difficulties and attribution problems. Albeit social innovations are playing a more and more important role to solve contemporary problems, very little is known about how they might be evaluated. The use case we report on in this study is “tu>startup”, a local initiative in the greater metropolitan area of Dortmund, Germany. We have chosen this program as a proxy, because its design and main objective reflect the specifications of a typical social innovation. The multi-perspective and multi-method evaluation design we applied was composed of three evaluation studies: a benchmarking-evaluation study, a constantly implemented participant-evaluation study and, finally, a stakeholder-evaluation study. A strong emphasis was placed on a 360-degree approach, meaning that a variety of perspectives on the program’s performance were included. Moreover, reviewing social innovations theoretically and conceptually, we derived three core evaluation criteria that are able to describe the success of a social innovation: use, diffusion and effects. Tailored and appropriate methods and measures were then used to gain the necessary information to apply the evaluation. This study contributes in identifying and applying a sound evaluation design to analyze and assess social innovations. For this purpose, three different approaches were used in order to gain relevant evaluation information considering the complex context of the program. Thus, the results of this research are expected to contribute improved monitoring and evaluating the success of social innovation ventures.

The “crowd” revolution in the public sector: from crowdsourcing to crowdstorming

(1399-1414)

Nathalie Colasanti, Rocco Frondizi, Marco Meneguzzo

Abstract

The purpose of this paper is to study the involvement of the “crowd” in designing public policies. To do so, we want to answer two research questions: the first one, whether crowdsourcing and crowdstorming are two different and separate phenomena or just two labels that can be applied to the same processes, the second one aiming to understand what is happening in the public sector in terms of crowdsourcing and crowdstorming adoption. We propose the following approach: first of all, providing definitions for crowdsourcing and crowdstorming in order to answer the first research question, secondly, providing an overview of crowdsourcing and crowdstorming experiences in the public sector,in order to answer the second research question. This methodology evidences the potential and the outcomes of applying crowdsourcing and crowdstorming practices in the public sector. In addition to this, our work sheds light on definitions and labels used in the literature to describe these phenomena. The outcome of the application of crowdsourcing and crowdstorming in the public sector is a greater involvement of the civil society in its relationship with the State. These practices could be successfully implemented where open government strategies are already in place in order to strengthen them. Future research could evaluate the social impact generated by the adoption of these strategies, as well as specific crowdstorming strategies for the public sector.

Explorative and exploitative knowledge sharing in Brazilian family business

(1345-1357)

Fernanda Pauletto D’Arrigo, Ana Cristina Fachinelli, Cintia Paese Giacomello

Abstract

In the succession process of a family business, a valuable knowledge often lies in the founding figure or a limited number of family members. Therefore, the willingness of the predecessor to share knowledge becomes a key factor in the succession process. The research aims to analyze how predecessors and successors of family businesses share knowledge to ensure the long-term survival of the company considering exploration and exploitation as knowledge sharing strategies. A survey was carried out with 303 predecessors and successors of family companies of a Brazilian entity for development of the retail, industry and service sectors from the Southern Brazil. The sample of the study was predecessor who participates of a Brazilian entity for development For to achieve our research aim, we adopted constructs from the intra-organizational family firm context addressing knowledge sharing between predecessors with their successors. In a theoretical perspective, the main contribution of this paper provides evidence that exploration and exploitation might be address as knowledge sharing strategies within the family business context. Our study may contribute to the discussion about the manner in which knowledge sharing takes place in family firms in the succession process. Bearing in mind that the predecessor holds a valuable knowledge of the family business, studies that address specific issues as knowledge sharing between generations may offer practical contributions to the preservation and even enhancement of knowledge in family businesses.

Alternatives for Knowledge Management Implementation in SME’s: A Case Study With Tree Enterprises of Santa Catarina State

(1358-1369)

Evelin Priscila Trindade, Fernando Alvaro Ostuni Gauthier, Marcelo Macedo

Abstract

This paper aims to propose alternatives of knowledge management (KM) implementation in SME’s in the state of Santa Catarina. In Brazil and many other countries, most businesses are small and medium-sized, and have a key role in economic growth, employment generation and wealth creation (Lin, 2014, Durst, Edvardsson, 2012). The implementation of KM initiatives in SME’s is particularly relevant (Dotsika, Patrick, 2013), because with intense global competition, and the more large companies deploy KM strategies, the greater the demand for integration of knowledge on the part SMEs. (Supyuenyong, Islam, Kulkarni, 2009). Unfortunately Brazilian companies grow slowly compared to the global market, especially when it comes to offering differentiated and competitive products (Portal CNI, 2014). They need solutions that can help them improve this situation. The question that guides this research is: how best KM deployment alternative for SMEs in Santa Catarina? After the investigation of existing KM models or frameworks aimed at SMEs, it was selected a framework considered compatible with the characteristics of Brazilian SMEs, more specifically, tree manufacture enterprises in the State of Santa Catarina. We propose in this study a multiple case study, descriptive and exploratory. The European Guide to Good Practice in Knowledge Management, who presented the implementation of a framework in SME was chosen. We identified with the instrument suggested by the framework, that the storage as a critical activity of knowledge in the three SME’s studied. A new data collection was carried out to obtain more information about KM storage activity in each of the companies studied. Then, KM instruments were researched on storage activity. Finally two instruments were selected for preparation of implementation plans. This methodology puts in evidence the need for research that help Brazilian SMEs, specifically those located in Santa Catarina, to improve their knowledge management processes, which will keep them operative and stronger in the market, impacting society in social and economic terms. The main implications of the research arising from the study to show the application of parts of a knowledge management framework chosen, in order to identify KM alternatives for SME’s Santa Catarina that little or no work the issue to improve its internal performance and marketplace.

Being a Start-upper in Italy: motivations and obstacles and success factors

(1370-1383)

Alberto Michele Felicetti, Salvatore Ammirato, Cinzia Raso, Heli Aramo-Immonen, Jari J. Jussila

Abstract

In modern industrial economies, start-up companies are taking an increasingly central role in several government initiatives as a basic engine for socioeconomic development. The scientific literature shows that the success of these business initiatives depends on several factors. In addition to the intrinsic quality of each initiative, several researchers agree in the importance of factors related to the context in which start-ups live and operate. This study aims to analyze motivations, obstacles and success factors of start-up companies in Italy. First, we carried out a systematic literature review on start-up companies domain. In order to answer to the above-mentioned research questions, we collected data through an empirical study based on semi-structured interviews. Survey was conducted in June 2015. The questionnaire was completed by 348 start-up companies, with a response rate of 21,19%. Data were analysed through quantitative statistical techniques, such as factor analysis and ANOVA, to identify goals and critical success factors for Italian Start-uppers. Empirical studies revealed the presence of several regions on a global scale, characterized by the presence of successful start-ups. The presence of geographical areas globally acknowledged as real technological hubs (e.g. Silicon Valley) is due to the presence of a set of conditions that, in the system, are extremely favorable to their development. Although many researches provide frameworks to analyze start-ups ecosystems at a glance, we highlight that literature lacks of an analysis of Start-uppers profiles and goals, as well an identification of the critical success factors, according the Start-uppers’ perspective. Moreover, although there is already some significant body of knowledge on Italian Start-ups Panorama, many of these works are in the form of journalistic and non-academic books and reports. In Europe, too many promising high tech start-ups do not manage to grow and scale up at international level. Italy is characterized by a constellation of small businesses that, despite their peculiarities, have great difficulty in competing in the global market. Although the start-up phenomenon is growing, the Italian situation is still in its infancy, with many start-up with a small number of employees and still in early stage. The identification of the characteristics of the Italian start-up companies will allow a better understanding of this entrepreneurial phenomenon, supporting the design of appropriate innovation policies and regional industry development.

Business Model Innovation: An Intellectual Capital Perspective

(1415-1432)

Erik Steinhöfel, Henri Inkinen

Abstract

Previous research has created a basic understanding on the relationship between IC dimensions (e.g. human, structural and relational capital) and innovativeness of a firm but several research gaps still remain. One of the identified gaps is the lack of understanding related to the association between IC and business model innovation (BMI) of a firm. The purpose of this study is to review extant literature that has examined simultaneously the concepts of IC and BMI and find out the current state and new aspects on how to study this issue further. This study combines evidence on the relationship between IC and BMI by means of literature review. First, IC and BMI concepts are clarified to establish a framework for the literature review, and then the previously published relevant papers are reviewed in light of the framework. As the importance of IC is acknowledged as a major lever for corporate success, the consideration of IC in the frame of BMI appears to be a promising avenue of research. By recapping the existing findings in this regard and identifying the intersections of the two academic discussions, this study elaborates the implications that the integration provides for management practice and future research. The dual-role of IC in BMI is related with how well a company is able to come up with a successful BM and what sort of IC can be achieved through BMI process. However, much more research that combines IC and BMI in a suggested fashion is needed.

Project Management Maturity Model – How to analyse and improve the maturity in project management – Switzerland Key Study

(1433-1444)

Antonio Bassi, Daiana Pirastu, Hannimon Bianchi, Marianna Della Croce

Abstract

The scope of the study started in November 2015 during the Certificate of Advanced Studies in Senior Project Management organized by the University of Applied Sciences and Arts of Southern Switzerland (SUPSI) consists in analysing and improving maturity in project management in Swiss companies located in the different linguistic regions in order to give a general overview about their level of maturity. The method is based on the CMMI (Capability Maturity Model Integrated) developed by the SEI (Software Engineering Institute, Carnegie Mellon University) and on the studies made by Darci Prado and Russel Archibald in their “Maturidade em Gerenciamento de Projetos”, and Antonio Bassi in his “Maturità nella gestione progetti”, adapted by a team of certified Project Managers within their study “Modello di maturità per le PMI” to assess the maturity of Switzerland’s SME’s. After having received feedback from companies involved in the surveys, the team made an analysis. From this analysis we obtained surprising and unexpected results, which are shown below. The average of the Swiss maturity in project management with maturity method, resulting from the study was 2.99: in the worst case 1, in the best case 5. Big companies normally spend more resources than small, therefore they got higher ratings divided in business area, the best are found in the sector of instruction, and the worst in manufacturing areas. Dividing the results by Swiss regions it comes out that the centre of Switzerland is on the top of the chart, whereas surprisingly the Swiss economical centre of Zurich is to be found in the last position. When analysing macro areas of project management, the worst was “Define standard Process” with an average of 2.81, the best “Evaluates and acceptances of supplies” with an average score of 3.36. The best single area was: “Enter into the contract” in contraposition to “Determine policies and guidelines for customizing”. The most important step for to increase companies’ maturity will be the courage of the enterprises to dedicate resources and offer training. This study will be the base for the institution of a Swiss Permanent Observatory for evaluating and improving the capability in project management by means of a variety of tools and initiatives. The observatory will follow up this survey every 2 years.

Knowledge Management Meets Humanities: Analysis and Visualisation of Diplomatic Correspondence

(1445-1457)

Meliha Handzic, Senada Dizdar

Abstract

The purpose of this paper is to address the role of knowledge management (KM) in the humanities. With rapidly increasing quantities of digital humanities data, there is a growing need for new KM methods for analysing and presenting big data. At the same time, humanities have to tackle the task of interpreting KM interventions on such data and their value for answering humanities research questions. Responding to the above challenges, this study was carried out to examine whether and how valuable visualisation of historic diplomatic letters was for interpreting and understanding the political context in which they were sent. The research was carried out via focus group methodology. Firstly, 16 study participants completed individual visualisation exercises using several digital tools. These exercises involved identifying and recording the date, origin and destination places of 120 diplomatic letters known as “borderers’ letters”, transforming these data into larger categories (countries, centuries), and presenting such classified digital data visually in the form of tables, graphs and maps. Secondly, the participants were divided into 2 focus groups where they discussed what they had learnt from their visualisation experience. Group notes were taken and analysed for content. The study made two valuable contributions. Firstly, it opened up a new line of research that should benefit both KM and the humanities. More generally, it suggested that the increased scale of digital artefacts might offer new exciting possibilities and challenges for future scholarship in KM and different arts and sciences. Secondly, the study provided some positive preliminary evidence of the value of KM for the humanistic research and training. Specifically, in the case of diplomatic correspondence, the study showed how visualisation of the frequency, geography and timing of diplomatic letters could serve as a barometer of international relations. This study implied that visualisation might change the nature of interaction and sharing of insights among historians and other humanities scholars. In particular, the study suggested that spatial and temporal maps could tell a good story. However, these implications need to be interpreted with caution due to a number of limiting factors. Among these are: specific set of diplomatic letters, small sample size, and subjective choice of visualisation software. Future research is recommended to address these limitations and extend current research to other KM initiatives and their applications in other scholarly disciplines.