This paper proposes a descriptive review of service ecosystems, as the first step of a systematic literary review aiming to improve the existing understanding of service ecosystems in the management field. For the purpose of this study, 188 articles were selected and examined according to the following analytical categories: 1) Areas of knowledge within which […]
Purpose – With increased globalization trends, more companies operate internationally and are compelled to appreciate the importance as well as complexity of cultural diversity (CD), and consequently take up the challenge of managing it appropriately. Studies on multicultural management in organizations recognize the relevance of CD and the positive relationship between diversity and corporate performance. […]