The topic of public service improvement has received great attention all over the world in recent decades, in both private and public sectors. While there is a huge literature investigating components which are critical in formulating an organization strategy for achieving service quality improvement, in both public and private organizations, namely organizational variables affecting service […]
Purpose –Water scarcity is one of the main problems facing humankind, due to the population increase and the obsolescence of water distribution pipelines. Water services providers offer the defense that they are operating as efficiently as they can, given their specific circumstances, and that further increases in efficiency to reduce levels of leakage would require […]
Purpose – This paper presents the preliminary results of a research aimed at mapping the knowledge interactions between universities and industries in Southern Italy. We focused on a specific type of knowledge interactions, namely “research services”, that are activities that firms give to universities and that are regulated by specific contracts establishing objectives, deliverables and […]