The topic of public service improvement has received great attention all over the world in recent decades, in both private and public sectors. While there is a huge literature investigating components which are critical in formulating an organization strategy for achieving service quality improvement, in both public and private organizations, namely organizational variables affecting service […]
Purpose – This paper presents the preliminary results of a research aimed at mapping the knowledge interactions between universities and industries in Southern Italy. We focused on a specific type of knowledge interactions, namely “research services”, that are activities that firms give to universities and that are regulated by specific contracts establishing objectives, deliverables and […]