Visual frameworks can be essential tools for service process management and innovation as long as they succeed in representing certain key features. Firstly, they should make it possible to visualize all the steps that make up the processes. Second, they should enable representing customer interaction (i.e., the interaction between customers and service providers) and customer […]
This work reports preliminary outcomes from the project LINFA, whose aim is to develop a technological, information and organizational system to support the procurement process of medicines and medical devices within healthcare organizations. Such system integrates simulation and optimization algorithms and forecasting models along with advanced logistic practices and traceability technologies by exploiting the increasing […]