The main objective of the paper is to gain understanding and overview of how knowledge management practices are understood and approached in the current academic research of circular economy with the focus on business life. A systematic literature review was conducted to identify knowledge management concepts, implemented knowledge management methods, tools or models as well […]

The purpose of this paper is to provide multidimensional understaning of the management of feedback from customer product returns (warranty claism and complaints specifically) as well as of the management practices that enable the emergence of product returns in the context of knowledge management. Characteristics of product returns and their management indicate that to manage […]

In this paper a framework for innovative system thinking to solve returns (or reverse flows) that emerge within reverse logistics and reverse supply chain processes is presented. Such types of flows are typically not desired by managers and the appropriate effort to avoid their existence and/or to solve them efficiently and effectively for the future […]

Purpose – The raison d’etre of entrepreneurship is to create value which ordinarily results from forward activities and processes. The goal is to create value that would provide long-term existence of business, support on keep-going and maintain the running of operations and contribute to the development and growth. All those terms can be replaced by […]

Purpose – Reverse flows consist of material, financial, information, knowledge, services and waste flows and should be handled as the resources that have more or less tangible and intangible value. Without the understanding of reverse flows as the valuable resources both efficiency and effectiveness problems arise that have negative impact on sustainable development of business. […]