Videos are increasingly used for learning both in higher education and in organizational knowledge exchange. Though this tool enables flexible and effective individual learning, its effectiveness largely depends on its ability to maintain viewers’ attention. Studies of learner attitudes towards video presentations show that they feel less engaged with digital pieces of training than before the pandemic and L&D professionals consider their virtual training experiences ineffective. As the production of instructional videos is time and resource intensive, it is essential to have a clear understanding of the factors and principles that should be taken into account when making and using this genre specifically. Our research aims to contribute to this goal with research findings and practical suggestions. Since, to the best of our knowledge, only a little research has so far investigated the factors that influence the effectiveness of instructional videos for workplace learning (see one of these in Section 2.1.1), the current study presents some of the significant findings in the literature on the principles of the effectiveness of instructional videos supported by empirical research in different educational sectors (such as higher education, adult education, vocational training, professional or self-paced online learning). It also presents the findings of an empirical mixed-methods study on the effectiveness and engaging capacity of instructional videos in higher education. Learner emotions (N=25) were identified by self-report questionnaires Due to the high degree of similarity between the two learning environments, these conclusions are worth being considered for workplace-based instructional videos as well.

Well-conducted requirements engineering (RE) activities account for a significant share of success in IT projects (Wiegers and Beatty, 2013). The RE process starts with identifying business objectives that define a context for eliciting business requirements. Because RE is considered a social interaction (Serna et al., 2017), a share of knowledge about business requirements is stored as unarticulated tacit knowledge possessed by individuals within an organization (Boyer and Mili, 2011). This personalization of tacit knowledge causes barriers to gathering valid requirements (Serna et al., 2017). Moreover, intra-organization knowledge sharing is often complicated by knowledge hiding (Connelly et al., 2012), resulting from a lack of interpersonal trust between employees and (external) analysts (Holste and Fields, 2010). In Knowledge Management (KM) literature, tacit knowledge sharing is mainly discussed from the cultural and psychological perspectives (Chen et al., 2018; Holste and Fields, 2010), which are out of the control of an external business analyst. However, some publications suggested specific methods and tools that business analysts can use to foster requirements elicitation, such as creating engaging environments (Nakano et al., 2013) and utilizing social web-based tools (Panahi et al., 2016, 2013). Although a large amount of focus in KM and RE was dedicated to knowledge and requirements elicitation, we see little integration of KM-based tools and techniques in RE. Therefore, in this paper, we draw on our experience facilitating a co-creation workshop to help other facilitators effectively deal with collecting tacit knowledge about the business requirements in organizations. We started with a systematic literature search in two areas (knowledge and requirements elicitation) and identified one review for each area that lists elicitation methods (Anwar et al., 2022; Gavrilova and Andreeva, 2012). We used conceptualization of the identified methods to design a workshop. After the workshop facilitation, we reflected on our data from participatory observation and suggested recommendations for similar workshops. We addressed several issues that emerged during the workshop, namely (i) insufficient domain knowledge before the workshop, (ii) lack of validation, and (iii) issues with capturing tacit knowledge during the workshop. European Union’s Horizon Europe program supported this research, grant agreement No 101091536, Digitalised Value Management for Unlocking the potential of the Circular Manufacturing Systems with integrated digital solutions.

In recent times, there has been a surge in demands for transparency and accountability worldwide, particularly concerning information on environmental, social, and governance (ESG) aspects due to increasing stakeholder pressures. This demand is particularly important in high-tech sectors, where economic activities can have adverse impacts. However, the quality of ESG disclosure can vary widely across companies. Hence, this study aims to investigate how board characteristics, such as diversity, independence, size, average age, frequency of meetings, tenure, and membership in high-tech sectors, impact the quality of ESG disclosure, using agency theory as a foundation. The study utilizes the ESG disclosure score acquired from Bloomberg to measure the scope of corporate social responsibility (CSR) and comprises a sample of 864 international companies. A multiple linear regression model is used for cross-sectional analysis. The results show that diversity, independence, and size joined to high-tech industry membership have a positive impact on ESG disclosure quality. This study expands the scope of agency theory, by identifying additional determinants, and tests the influence of high-tech sectors on the quality of ESG disclosure. The results have significant implications for policymakers, regulators, and organizations seeking to promote sustainability and social responsibility.

New technologies are being integrated into the urban space of cities and we are progressively talking about smart cities and smart tourism. Tourism is one of the production sectors with the greatest economic impact internationally, as it directly influences cities, the provision of their services and the way people live together. It is therefore from this that the smart and sustainable tourism destination approach is conceived, influencing city dwellers and the environmental footprint of the tourism experience. In the belief that combining digital intelligence with spatial systems can improve the standard of living and raise the quality of services, the aim of the research is to explore places where the environment and the technological system are closely related, creating a greater dialogue between the various social components of these spaces, with interesting effects also in terms of relational cohesion. Spatiality is not only a physical concept, but it is linked to notions of digital geography, which we define as Phygital, in which the physical and virtual environment are combined to enhance the tourist experience. Considering the strategic axes of innovation, digitisation, accessibility and sustainability, the resulting positive impacts are distributed among economic, social and technological actors, enhancing tourist sites with improved physical and digital accessibility, and generating a competitive and inclusive type of tourism. There are many virtuous examples of STD in the world to take inspiration from, and the article takes the case study of the city of Càceres as a reference to make some reflections on smart tourism.

A sustainable healthcare system requires moving assistance from the hospitals to patients’ homes. This new model of care requires the home care organizations to review the role of home care professionals. This change of work practice is particularly relevant for nurses that are a key figures in the process of value co-creation. To support healthcare providers and policy-makers in guiding this change, this research aims at studying the mechanism of task shifting in home care nurses using an ecosystem perspective. Given the exploratory aim of the study, a multiple-case study methodology was chosen by selecting four home care providers in Italy. Results revealed that the role of the nurses is evolving through all three typologies of task shifting: enhancement, innovation and delegation of activities from general practitioners to healthcare assistances. The types of activities that were shifted among professionals, patients and their caregivers were interactive and administrative activities mainly, but also care and educational tasks. The root causes that led to the shift of tasks during home care assistance were organized into four categories: organizational, patients’ needs, environmental and individual forces. Finally, this research made a first attempt to study the influence of task shifting on the other actors of the service ecosystem. Results revealed that the activities that nurses performed in addition to their routine activities influenced the micro, meso and macro levels.

Waste collection and recycling processes represents a strategic activity in supporting the circular transition. The present research deals with disposable diapers collection; indeed, in order to increase the recycling rates of such typologies of waste, during the very recent years, waste management companies initiated to collect those separately from other household waste streams with different typology of collections. Making use of a case study grounded on raw data from six municipalities within Lucca province (Italy), our research aims at assessing, using an Analytic Hierarchic Process (AHP), six possible scenarios for used disposable diapers collection. Results shows that the best scenario is represented by the one where disposable diapers are collected from users by a curbside door-to-door collection system on a weekly base. Results are discussed under a managerial perspective in order to support future decision-making processes in waste management companies.

The 17 goals for sustainable development of the UN 2030 Agenda defines some of the main issues related to the environment, the climate change, the rational consumption of resources and the commitment to reduce inequalities between different countries and people themselves. Aspects whose solution today seems increasingly undeferrable: the succession of opposite climatic emergencies – for example from drought to floods – and the recent energy crisis impose a change of course with respect to the globalization trend that characterized the second half of the 20th century and the beginning of this new millennium, in the wake of mass production and consumption. However, the contemporary debate around these issues often suffers from the infodemic of our hyperconnected time and even more often from greenwashing practices. Even architecture, within its competence, must have the responsibility to really include these goals in its programs and conscientiously reconsider the use of resources, the choice of the best construction technique in relation to the theme and the context and the reduction of consumption of soil, towards a necessary rebalancing between nature and artifice, between construction and landscape. This contribution wants to introduce some recent experiments conducted by a multidisciplinary research group who have attempted alternative approaches to the more consolidated ways of making cities and landscapes. Learning from Villa Adriana, is the project that offered us the opportunity to experiment these themes on a double layer: specifically, by investigating new forms for the re-signification of the Unesco Buffer Zone of Villa Adriana, and more generally by investigating tools for landscape management and cultural heritage with a view to truly sustainable development. This project was an opportunity to experiment new forms for the re-signification of Unesco Buffer Zone of Villa Adriana, re-establishing the ontological relationship between the Villa and its landscape – the ager latialis – removing it from the ‘non-place’ of the modern township to return it to the complex system of relationships between man and the environment. The project imagines a contemporary locus amoenus, extending from the Villa to the Aniene, which investigates the relationship between ancient/new and between nature/artifice. The landscape is the appointed tool for recomposing these antinomies within an overall design that redefines the terms of the necessary and sustainable transformation of a place.

Many fashion companies are increasing their sustainable offer by introducing into the market new sustainable clothing (e.g., bio-based garments). However, the level of acceptance of these products is still low among consumers due to barriers, such as high prices, lack of product knowledge or availability. To foster sustainable fashion consumption, a clear understanding of consumers’ motivations to purchase this kind of clothing is needed. This paper aims to investigate the determinants of consumers purchasing intentions and behaviors toward bio-based garments. To this aim, a conceptual framework was developed, based on the integration between the “Theory of Planned Behavior” (TPB) and the “Fashion Adoption Theory” (FAT). Sustainable fashion is considered a new trend, according to previous studies; therefore, the sustainable fashion adoption process was studied by reconducting the FAT variables in the TPB model. This study adopts a quantitative methodology. A questionnaire was spread among Italian consumers. The linear regression technique will be used for data analysis. The contributions of this study are manifold. From a theoretical point of view, the adoption of different behavioral theories and their modification using innovative and traditional variables in different combinations. From a managerial point of view, (1) insights for developing marketing strategies for sustainable garments and specific consumer segments; and (2) information to evaluate how to best use digital channels to promote its sustainable offer. Concerning policy-related implications, this research will help define categories of target consumers on which to focus awareness campaigns.

In recent years, to solve the problems related to sustainability, there is an increasing need for a transition from linear production and consumption systems to new models oriented towards recycling, reuse, reuse and reuse. In the academic field, several scholars have turned their attention to the adoption by companies of the new circular economy models. Due to the interest of a large number of stakeholders in issues related to the circular economy, several scholars have begun to explore the circular economy disclosure practices of companies. Despite this, studies on the topic are still limited. The purpose of this study is firstly to examine the level of circular economy information disseminated through Twitter by companies and, secondly, to examine the impact of some characteristics of companies on the level of circular economy disclosure. Empirical results show that the most profitable and most indebted companies disclose a greater amount of circular economy information through their official Twitter accounts. This study contributes to enriching the academic literature and provides important practical contributions.

Sustainable innovation has become an increasingly important topic in recent years, as society faces emerging challenges related to sustainability. Rooting on a wide review of sustainable innovation and framing digital platform ecosystems as a way to create new markets, promote regional specialization, and provide long-term horizons for political action, the paper proposes a conceptual framework to highlight the pivotal role of the platform sponsor in guiding and controlling the development of sustainable innovation on the whole platform ecosystem. This involves setting clear goals, defining metrics, and establishing rules for participation. The platform sponsor also plays a critical role in fostering collaboration and co-creation among users, facilitating the sharing of knowledge and resources, and creating a culture of innovation and sustainability: in this, algorithms play a key role in enabling green and blue technology recombination, supporting sustainable decision-making. By integrating these technologies, digital platform ecosystems can support sustainable practices across a range of industries and reduce the environmental footprint of human activities.

The present paper summarizes recently-started research inside the UNESCO Chair on Mediterranean Cultural Landscape and Communities of Knowledge whose objective, from a theoretical and operational point of view, is to elaborate a design-oriented knowledge model for a climate-resilient management of the UNESCO site of the Sassi and the Park of the Rupestrian Churches, in order to understand and maximize the potential of ‘Community of Knowledge’ concept around climate adaptation’s challenge. Heritage climate adaptation is a newly emerging research field which intends to reduce effects and enhance the benefits from present or potential climate change impacts through planned strategies and actions. Within Heritage studies, an interesting transdisciplinary debate is arising on the relationship between heritage and contemporary uncertainties, in particular with climate change. Heritage is positioned as a crucial asset and a source of creativity for climate adaptation, also informing UNESCO and its advisory bodies’ approaches. Considering heritage through the lens of climate change also challenge heritage understanding, knowledge production/management inside the design processes. The complex nexus heritage-climate change asks to re-define, from a design perspective, knowledge management approaches, methodologies and tools. Knowledge management is crucial inside the design process for heritage transition to climate heritage: the way and from whom we gather multiple data, analyze process, results and experiences and disseminate them are key aspects for increasing the effectiveness and impacts of adaptation process. With this regard, UNESCO cultural landscapes, as ‘living’ and ‘continuous’ landscapes, are envisioned as possible climate experimental laboratories, able to respond to the international organizations’ calls for capacity-building, multi-level creation, management and exchange of knowledge through climate adaptative design process. With this purpose the site of The Sassi and the Park of the Rupestrian Churches, Matera, Italy has been selected as a hologram of Mediterranean cultural landscapes and a possible prototype for a design-oriented knowledge model for climate resilience. From an experimental point of view, the research intends to elaborate the CROA (Climate Resilience Operational Atlas), conceived as a collective and inclusive platform which aims at sustaining a dynamic, multi-scalar, participatory and design-oriented knowledge process which will inform the update of the Site’s Management Plan. The Atlas could be interpreted as knowledge process, understood as a mapping tool and a focus on what is possible, in which local groups and communities, and their Endogenous Way of Knowing, would play a central role in guiding socio-ecological adaptation processes opening to sustainable development scenarios.

Research has deeply investigated factors that may hinder or favour the possibility of daughters being chosen as successors in family businesses. Little is known, however, about daughters who voluntarily decide to leave the family business, despite the possibility of serving in the leadership role, to engage their entrepreneurial aptitude and potential in creating new enterprises. This paper investigates the experiences of a successor daughter who decided to give up that role to start her own entrepreneurial venture. Placing in the research field of family entrepreneurship and drawing on the case study method, we identified the motivations behind her decision and how her entrepreneurial identity was formed in this context. Special attention was given to the role of the entrepreneurial family to understand how it may have influenced the daughter’s choices and her identity construction process. We show that the entrepreneurial family can play a decisive role in three different stages of a daughter’s identity formation process, i.e. when: 1) the idea of starting one’s own business emerges and takes shape; 2) the decision to pursue an independent entrepreneurial career is made; and 3) the new entrepreneurial activity is launched.

The paper “The Tragedy of the Commons” by Hardin in 1968 highlighted the potential depletion of shared resources due to the self-interested behavior of individuals. This study sparked interest in scholars to understand how individuals make sense of shared resources and how to prevent over-exploitation. Elinor Ostrom challenged the assumption of the rational actor and showed that communities could self-organize and develop effective institutional arrangements to protect shared resources. She introduced systems thinking to understand the interactions between common resources and the broader system of socio-material practices. This conceptual study aims to integrate the failure to refrain and act perspectives by developing a qualitative system dynamics model that expands the tragedy of the commons archetype. Systems archetypes are generalized patterns of behavior that abstract the underlying structure of complex systems. The study aims to discover and summarize archetypical patterns and factors that contribute to their emergence. This approach contributes to the common goods theory and systems thinking literature streams while offering a practical tool for policymakers to see trends and choose effective actions to enhance and regulate the system. Indeed, studying underlying patterns in the behavior of systems helps to distinguish between successful and ineffective actions.

In modern society, digitalization has become increasingly pervasive, both in the lives of individuals and in business activities. Research thoroughly analysed the advantages and challenges of digitalization, suggesting that this not only involves the adoption of new technologies but also requires significant changes in the processes and capabilities of the firm. As such, human resources are among the most affected by companies’ digitalization. Despite this, we observed a lack of studies investigating the interplay between companies’ digitalization and individual responses. Most studies focus on analysing how digitalization affects individuals but fail to explain how individuals can, in turn, influence companies’ digitalization. Aiming to help bridge this gap we first performed a thorough literature review to identify the main individual-level factors influencing companies’ digitalization. Among these, we included digital skills, skills and capabilities, culture, and top management support. Then, to support literature results and lay the foundation for new theory development, we used a rigorous case study methodology to provide empirical evidence of how individual responses affect SMEs’ digitalization. Specifically, we performed a series of semi-structured interviews with the managers of 4 Italian SMEs in the wine industry. We chose to focus on the wine industry since it is a sector characterized by both great opportunities, and significant obstacles to digitalization. Ultimately, our analyses show that SMEs’ digitalization is significantly affected by the management’s actions, which also affect digital skills and organizational culture. Indeed, companies realized the importance of digital transformation and tried to foster it by hiring new professionals and by rethinking management processes. At the same time, SMEs lack the resources to invest in the development of advanced digital knowledge and skills. As a result, individuals still lack advanced digital knowledge and show strong resistance to the introduction of innovative solutions that would radically change traditional production processes. One of the tools that SMEs can leverage to overcome these obstacles is collaboration with external partners, who can provide the technology and digital skills needed without requiring direct investment by the companies.

Quality improvement is, for most countries, a central objective of health care system reform and service delivery, which is why health care managers must devote a great deal of attention and resources to ensuring a high quality of care for patients and must continuously strive to improve it. Within healthcare organisations, managers have an important and obvious role to play in the quality of care and patient safety and this is certainly one of their main priorities everywhere. However, it is not always easy to understand how to improve quality: there are numerous issues that healthcare managers have to deal with. To assist and evaluate health managers in quality development, effective methods have been implemented and promoted at national and local levels, including external quality assessment mechanisms. Many countries have a set of voluntary or statutory mechanisms for periodic external assessment of organisations against defined standards; these include ISO standards, which provide standards against which organisations or functions can be certified by accredited assessors. However, the ISO standards define the minimum level required and their evaluation is only done on documents. For this reason, other bodies, such as The Joint Commission International (JCI), have developed new standards and evaluation methods. The JCI method consists of stimulating the demonstration of continuous and sustained improvement in healthcare organisations through the application of shared international standards, international patient safety targets and the measurement of indicators. This research aims to outline how the JCI method can improve the work of managers in improving organisational performance. A qualitative approach is used to answer the research question and semi-structured interviews will be administered to a selected sample of CEOs of JCI accredited healthcare organisations in Italy (out of a universe of 24 total accredited healthcare organisations). The questions to be asked will investigate three main areas: (1) the role of quality accreditation in better defining responsibilities among managers; (2) how quality accreditation can be used as a tool to improve organisational leadership; and (3) how quality accreditation can help health care organisations better achieve their performance goals. Interviews will be transcribed and analysed using qualitative data management software (Dedoose), which involves the use of a pattern recognition process in which emerging themes become categories for analysis. The coding framework will be developed by all researchers involved in this work using a joint blind coding approach. The expected results of this research will help to shed light on the differences brought about by quality accreditation in organisational performance: already accredited institutions will then have the task of sharing their experience to highlight the positive and negative aspects of accreditation.

Involved actors in healthcare processes have been reformulated: with systems servitization and patient engagement with awareness of their care pathway can be clarified through the Actor-for-Actor (A4A) approach. Referring precisely to this cyclically phased model, we focused on the structural prerequisites of engagement and relationships among actors and examined the determinants of the system and their commitment to the value of equitable care delivery: a system in which there are no unfair and avoidable or remediable differences between socially, economically, demographically, or geographically defined population groups. Looking through the A4A lens and using a dynamic systems approach, we find that motivational drivers for our digital technology actors’ commitment to value-based care are rooted in meaningful data resource integration for meaningful interactions and timely, accurate decision-making. By analysing use cases of digital technology in support of the healthcare ecosystem such as artificial intelligence and robotics for telemedicine and remote patient monitoring, we witness the potential of equitable care to the population in compliance with the quintuple aim for health system performance.

In the Italian context, inner rural and mountain areas suffer from depopulation, an ageing population, a lack of services, and extreme seasonal tourism. In order to counteract this phenomenon, the Italian National Strategy for Inner Areas (SNAI) identifies sustainable tourism as a promising accelerator of local development, along with agricultural and food production, renewable energy supply chain, and handicraft. In particular, in this paper the new 24 Italian mountain inner areas, selected by SNAI in the second programming cycle (2021-2027), were considered case studies representing challenging contexts for the development and implementation of innovative and sustainable cultural tourism ecosystems through digital services. More specifically, this work analyses a set of web platforms to identify the best practices in cultural and experiential tourism, their lacks and their main features and thus support both public and private bodies in New Product Development (NPD) processes of digital tourist services aimed to enhance and promote specific territorial contexts. A 5-phase knowledge management approach is proposed to evaluate different tourism digital ecosystems that foster the enjoyment of specific sites and territories by disseminating the knowledge on them, providing different tourist experiences and improving their tourist vocation. The evaluation procedure is an iterative circular process based on three steps aimed at analysing the digital ecosystems’ objectives and the quality of a series of features characterising them. Applying the proposed knowledge management approach to the preidentified case studies highlighted that most new Italian mountain inner areas still need an innovative and sustainable cultural tourism ecosystem. Still, two best practices among the selected platforms were identified, reaching very high scores both for their objectives and the quality levels of their features. Results showed that most of the considered web platforms present high-quality showcases of places, offered experiences, and relatively good communicative and informative aspects. On the contrary, the features with the lowest quality levels are the active profiling tools and the presence of written interviews, testimonies and videos with people who tell their stories.

The article focuses on collective knowledge formation processes in which an understanding of sustainable public administration (PA) is constituted. We turn the perspective from the production of sustainability data to the epistemic aspects of sustainability: to justifications, rationalities, and knowing in the specific context of sustainability management in public organizations. We approach sustainable policymaking as an ambiguous and complex process that requires collective sense-making of what public organization is and desires to be. This process may lead to a reconsideration of organizational identity, especially concerning core values, purpose and expectations of PA. Through a scoping review of the organizational identity literature, we explore what is known about identity construction and identity work in the PA context. The results of this review will provide insights to further analyze what sustainable PA means through the lens of organizational identity. We suggest that, as an ambiguous policy aim, sustainability will describe the new mission of PA and set strategic ambitions for transformation. In public organizations, identity construction can be used as a tool for collective sense-making and knowledge formation that responds to the critical strategic questions of why PA exists, what it should achieve in the future, and how its tasks are prioritized. The article contributes to sustainability management discussions by linking public and knowledge management studies and extending the understanding of sustainability as a strategic aim in both fields of research.

This paper aims to investigate the role of digital platforms in improving knowledge sharing and the effectiveness of waste recycling by co-creating value. In order to do so, this research undertakes a single qualitative case study focusing on Alpha, a small-sized digital platform provider that operates in the highly fragmented Italian market of waste management. The case analysis relies on the Resource Interaction Approach as main analytical framework since it provides a practical tool – the 4R model – to classify resources involved and value outcomes emerging from their integration. Findings show how the digital platform fosters recycling practices engaging citizens, municipalities, and waste management companies in a shared co-production program. They support the literature on digital platforms serving value co-creation processes. The platform acts as a circularity broker between various stakeholders with complementary goals having a different impact on the process and outcomes of value co-creation.

As fast fashion brands expand, society and customers pay more attention to environmental and social sustainability. This study will examine the impact of environmental and social sustainability on customer purchase intentions and the moderating effect of knowledge management strategies on this relationship, based on the general understanding that knowledge management (KM) can be a strategic tool to achieve sustainability and communicate with outside sources. Three hundred and twelve students from mainland China were surveyed. The moderating effect of knowledge management strategies on environmental and social sustainability has been examined through regression analysis. Results confirm that environmental and social sustainability positively impacts customer purchase intentions. The study shows some interesting moderating effects associated with human-focused knowledge management strategies. In this study, the contribution of context-dependent environmental and social sustainability to customer purchase intention is examined, as well as the potential influence. This study also analyzes the contribution of context-dependent environmental and social sustainability to customer purchase intention as a knowledge management strategy.