Over time, the evolution of digital technologies has enabled a new perspective on knowledge as a collaborative and dynamic process, shaped through interactions among multiple stakeholders. These technologies facilitate real-time information sharing and support continuous knowledge creation and management in flexible, adaptive ways. Organizations increasingly rely on these digital tools to harness internal and external collective intelligence, fostering innovative knowledge practices. Particularly in project-oriented environments—characterized by complexity and constant change—digital platforms are essential to centralize information, promote collaboration, and enhance knowledge traceability and adaptability.
In this context, emerging platforms such as the metaverse reshape how work and collaboration occur. No longer limited to science fiction, the metaverse now provides immersive, interactive, and collaborative environments enabled by Virtual, Augmented, and Mixed Reality technologies. These digital spaces allow human resources to engage in work, learning, and social interaction in new ways. The metaverse, therefore, offers a promising environment for supporting knowledge management (KM) processes across organizations.
Despite growing interest in virtual environments for learning and communication, the implications of the metaverse for knowledge management remain underexplored. In particular, little attention has been given to how the metaverse affects the various dimensions of knowledge—from tacit to explicit, individual to collective, and from creation to application—especially in project-driven settings. This study addresses this gap by investigating the metaverse as a platform for KM, with a focus on how it facilitates the conversion of knowledge across these dimensions.
Using a qualitative methodology based on multiple case studies, the research examines how immersive virtual environments can enhance knowledge sharing, visualization, and decision-making in complex projects. Findings reveal that the metaverse enables the transition between tacit and explicit knowledge, supports real-time collaboration across distributed teams, and creates value at both individual and organizational levels. Features such as virtual prototyping, scenario planning, and real-time interaction with data and workflows improve communication, alignment, and coordination in project teams.
In conclusion, the metaverse offers a transformative opportunity to address the challenges of knowledge management in dynamic, project-based environments. This study provides insights that could be relevant to both scholars and practitioners in the fields of Human Resource Management and Information Technology.