ifkad articles

Performance Improvement in the Business of Knowledge Production: a Natural Experiment from Higher Education

Biagio Ciao

A natural experiment from a university’s teaching context shows that the internet diffusion of the class valuations from the students increases the teachers’ performance. Internet allows a high level of transparency. Organizations can leverage the diffusion power of internet to increase the performance. A very high level of transparency as the one guaranteed by the publication on internet restrains the Agency Theory’s moral hazard.

IN: Proceedings IFKAD 2021 – Managing Knowledge in Uncertain Times
PP: 46-61