Whereas innovation and strategy theory traditionally have been treated as two separate fields of expertise and research, this conceptual paper seeks to explore how these two fields have been interlinked in recent high-level research. Innovation research seeks to explain the process of creating new products and services. On the contrary, strategy research aims to explain […]

This empirical paper addresses the effect of digitalization on professional service firms (PSFs). In particular, we apply business model frameworks to identify important dimensions of recent disruption within this context. PSFs, such as law firms, are defined by the professional workforce they employ and the knowledge-intensive services they deliver. While the business models underpinning these […]

This conceptual paper addresses the nature of value creation in professional service firms (PSFs). An extensive number of scholars have been looking at PSFs within law, consulting and engineering to understand knowledge as sources of competitive advantage. A dominant part of this literature build on agency theory to suggest that information asymmetry is an important […]

Purpose – This empirical paper explores how professional competences are defined and assessed by clients of professional service firms. Extant research has captured how the formal knowledge base of professionals establish and maintain the credibility and elite status of professionals. However, assessing professional competence is often difficult due to the knowledge asymmetry between clients and […]