The Blockchain potential in enabling and boosting business process innovation in the Healthcare industry is a hot topic. However, the realization of such a potential is hampered by two hindrances. First, healthcare business processes are inherently complex. This implies additional difficulties in managing and innovating them. Second, the digitalization trend has entailed relevant changes in […]
This manuscript investigates how Business Analytics (BA) may be practically exploited within the Knowledge Management process or activities to improve decision making. In particular, we developed a case study within a European private hospital in which we applied Process Mining – an emerging type of BA – to a six-month event dataset of the emergency […]
The exploitation Information and Communication Technologies (ICTs) in knowledge transfer from and to external partners is a nontrivial management issue (Awazu et al., 2009; Cui et al., 2015). How ICT platforms could enable connectivity and collaboration is a compelling scientific topic in the next OI research agenda (Bogers et al., 2017). Accordingly, this manuscript aims […]