This paper focuses on coproduction of knowledge-intensive business services (KIBS) and the impact it causes on their innovation activity. Coproduction refers to the customer engagement in one or more stages of the services production process. Although coproduction and value co-creation are close concepts and very often are used interchangeably, significant differences between these concepts exist […]
We aim at finding the innovation modes of KIBS producers in Russia, i.e. looking at how such companies innovate and cooperate with their customers. We use a principal component analysis to construct the correlation matrix for innovation-related variables. To the best of our knowledge, this paper is the first empirical study on Russian KIBS firms […]