Online environments, such as social networks and online forums, offer new possibilities and a wide variety of identity and social relationship management for the users. However, besides functional contributions like mutual support and easy ways of establishing contacts there are critical perspectives on computer-mediated communication (CMC) regarding detrimental behavior like provoking, overbearing, attacking and insulting […]
So-called display rules can be defined as informal social norms about when, where and how emotions should be expressed in a given social setting. While most research has focused on emotional labor and emotion display rules in face-to-face work-settings between employees and customers, empirical insights into the emotional functioning of online work groups remain scarce […]