The entrepreneurial journey can be described as a dynamic process that may often begin with the inception of a start-up and, with the right strategies and resources, transitions into a scale-up. This transition could be characterised by a shift from establishing a market presence to expanding and growing in the market, often requiring a change […]
Entrepreneurs with little or no knowledge of IT infrastructures are establishing innovative digital solutions enterprises while communicating and interacting in no-code online start- up communities. This phenomenon requires additional research not merely on the technical aspects, but the patterns of knowledge sharing, learning, and networking resources accessible within these online communities. This paper will be […]
This paper aims to explain the application of micro cases research strategy to investigate service employees’ innovative conduct. Essentially, the paper opts to outline the theoretical and practical implications and advantages realised through the application of this unconventional research strategy in the context of personal-interactive services; where the role of employees in initiating innovation is […]
This paper aims to review the main contributions in the literature on service employees’ role in initiating innovation. By adopting a synthetic approach, we also aim to highlight the variant metaphors denoting service employees’ innovative conduct within the service innovation literature. The review of literature implicated diversified inclusion criteria when researching multiple databases for scholarly […]
This study aims to measure the intention of the University of Baghdad’s academics to conduct knowledge sharing behaviour. The study also opts to contribute towards addressing the significant gap in the literature on knowledge sharing practices within Iraqi higher education institutions; involving distinct management procedures, infrastructure, as well as cultural and political implications. The University […]
Purpose – Innovation in services continues to be recognised as a mean of retaining a competitive advantage whilst the role of service employees in initiating innovation is increasingly signified in terms of enhancing customers’ perceptions of quality and also suggesting ideas that can lead to innovations (Rubalcaba et al., 2012). The input of service employees […]
Purpose – This study aims to explore the nature and role of knowledge relevant to service employees’ individual innovative behaviour and leading to initiating innovation within the sub-sector of personal-interactive services. Design/methodology/approach – A case study research method was applied to achieve the research objectives that examined and compared two personal-interactive service environments of two […]