The present research aims at defining the scope of an emerging phenomenon occurring in a peripheral suburb in the East area of the city of Naples (Italy), characterised by the settlement of a knowledge intensive Hub involving innovation, technology and knowledge transfer processes. The main subject of the study is the San Giovanni a Teduccio “Federico II” University Hub, a university campus and research centre named the San Giovanni Hub (“SGH”) or simply the “Hub”. Our work addresses the issue of innovation led by a knowledge-intensive context in a peripheral urban area. Such insight should enrich the specific focus on the competences of a university in terms of technology and knowledge transfer. The theoretical focus of the study is forged around the “Civic University” (Goddard, 2009) main characteristics, which draw from the transposition of the quadruple helix approach. The rationale underpinning the choice of the university engagement view (Holland, 2001) would help overcoming the vision of the University as “company-like” entity. The contribution to the theoretical framework resides in assessing the relevance of a knowledge intensive site embedded in a peripheral and less developed urban context in the light of the “Civic University” characterising features. Such insight should enrich the specific focus on the competences of a university in terms of technology and knowledge transfer. The outcomes of the analysis can be used as a valuable tool for both the University governance and managers of local urban institutions to promote or enhance knowledge transfer and entrepreneurial activities in the selected area.

The goal of this paper is to shed light on the connection between national culture, operationalized using Hofstede’s dimensions, and individual mindfulness. We obtain data about individual mindfulness levels from published peer reviewed studies to find correlations between values of individual mindfulness and values of Hofstede’s dimensions for a variety of cultures. We found that the dimensions of Individualism and Power distance show a relatively strong correlation, with other dimensions showing weak or no correlation at all. In this way we hope to contribute to knowledge concerning the connection between national culture and individual mindfulness, a topic which remains underexplored and which has caught the attention of mindfulness researchers. Additionally, organizational practice may benefit from the contributions that this paper makes regarding the question of individual mindfulness development, i.e. the suggestions that individuals in some cultures may have an easier time developing mindfulness.

In light of fiscal austerity and mounting pressure to meet new and emerging social needs, governments across Europe are finding the need to experiment with new methods and approaches to serving citizens. An intermediary, supporting infrastructure is growing around the need to increase the innovation capacity of public sector organizations. This can be seen in the rise of public innovation labs, internal innovation teams/labs and consulting services directed specifically at public innovation. These intermediaries often employ approaches, methods and tools coming from the design field, most often grouped under ‘design thinking’. Considering the complex nature of the social problems and the complexity of the socio-technical systems in which they are embedded, design processes must include a wide range of actors in order to gather the necessary knowledge to properly frame and solve the problem. Design processes in these settings often take on a participatory nature, providing a collaborative, and more democratic, approach to problem resolution. In order to understand better how design is helping governments increase their innovation capacity, a 4-month experimentation, under the SIC H2020 project, was conducted with the Municipality of Turin. The objective was to help them design a new service and in the process overcome organizational barriers to innovation, of which include a highly, siloed organizational structure. While the process confirmed some of the initial hypotheses regarding the potential of co-design in contributing to organizational transformation through the translation of new knowledge, three critical points emerged from the experimentation which provide useful insight for future research and experimentation.

Technology transfer is one of the three dimensions of the university’s third mission, described as a process that allows an effective exchange of knowledge from the producer to the user. Indeed, while at the beginning of their existence universities were not concerned with social and economic issues, today they are completely involved in the development of society. In this sense, Italian higher education institutions are now exploiting several instruments, in order to better connect themselves to their internal and external stakeholders, as well as to contribute to the common good. The aim of this paper is to assess if and how this trend is part of the strategic planning process of each institution and of the national university system as a whole. To do so, this paper will analyze the mission statements disclosed by the 97 Italian universities, in order to individuate what values they communicate, as well as to evaluate their interest in transferring research results for social development. The findings suggest that in about one-third of the institutions analyzed, this “new” role seems to be their primary task and it’s regarded as a means to better address the traditional missions of teaching and research. This is especially true for state universities, while non-state universities appears to be more focused only on teaching activities. Future research will aim at identifying whether there is a correspondence between what is officially declared and the actual engagement of the institutions to the development and enhancement of the common good.

Commons is a general term that refers to a resource shared by a group of people. Over the years scholars have identified two generations of commons. The first generation of commons was about sharing of physical things; the second one is about intangible commons pool resources such as science and culture. These generally can be recognized as “rights” (Hess 2008). Among the various New Commons sectors there is medical and health. In the perspective of guaranteeing the right of Health, the “Access to Healthcare” could be considered as a New Commons provided by worldwide National Healthcare Systems (NHS), However, healthcare sector is characterised by plenty of stakeholders with myriad, often, conflicting goals. The value-based approach (Porte, 2010) attempts to introduce a new universal language in healthcare management around the value for the patient that reconcile all stakeholders’ interest. The goal of this approach is to improve the outcome and increase the number of treatments. This aim is very difficult to be enriched for rural residents; when patients live in remote areas, providing them with valuable medical care can be considered a hard challenge for the NHS, which has to be addressed also by the employment of new healthcare strategies and technologies. Defined as “a new healthcare delivery process provided when patient and professional are not physically in the same place” (Italian Ministry of Health, 2014), telemedicine could be seen as an answer to this challenge. Accordingly, this study aims at discovering if telemedicine employment can be effectively considered as a successful strategy to improve healthcare in location far from specialized hospital, enhancing the New Commons “Access to care”. A statistical-based narrative review of the literature was conducted in the field of telemedicine, with the aim to understand which experiences of telemedicine applications have got successful results as support of healthcare delivering in rural locations. With regards to rural and remote areas, several Authors recognized telemedicine-based strategies as a method to facilitate the access to healthcare in different medical disciplines. In particular, many studies highlight that telemedicine improves patient care by increasing the capacity of the rural clinician to manage patient locally, minimising time away to support networks and reducing unnecessary transfers. Telemedicine could also be considered a cost-effective method whose outcomes remain similar (if not better) in quality to “staffed” services, whose infrastructural costs could be easily paid-back.

Observing the contribution that an approach using the Innovation Networks Analysis involving the Triple Helix spectrum, its contributions to the diffusion of a knowledge-based economy, potentializing regional socioeconomic development, the present study carried out a literature systematic review with the purpose to verify the contributions that Innovation Network Analysis, as a strategic analysis tool, can bring to establish strategic Regional Knowledge-Based Development. At the conclusion of this study, it was verified that Network Analysis and Knowledge-Based Development are emerging themes, with emphasis on scientific production in the last five years, and converge towards a strategic approach to policies and practices at local, regional, national and multinational levels, contributing to the diffusion of a knowledge-based economy, enhancing regional socioeconomic development.

As was already identified in our previous studies, managers who operate in the modern organizations should apply a new set of abilities to lead the teams (Nikitina and Lapina, 2018; 2019). Policy makers (OECD policy report, 2018) claim that entrepreneurial behaviour of employees urged to adapt to changes. There is no common opinion among researchers about similarities of managerial and entrepreneurial competencies. Some researchers point out that psychological differences between managers and entrepreneurs are insignificant in large organizations (Begley and Boyd, 1987; Sexton and Bowman, 1984; Brockhaus and Horwitz, 1986; Low and MacMillan, 1988). Other researchers report that entrepreneurs manifest more overconfidence contrary to managers (Busenitz and Barney, 1997). Other researchers assume that business owners’ competencies are combined from managerial and entrepreneurial (Chandler and Hanks 1994). Recent studies emphasize that entrepreneurs are different from non-entrepreneurs in terms of the competencies they possess (e.g. Huck and McEwen, 1991; Chandler and Jansen, 1992; Minet and Morris, 2000; Baum et al., 2001; Man et al., 2002; Sony and Iman, 2005) and entrepreneurial behaviour needs to manage culture, while the non-entrepreneurial one is oriented towards performance management (Sadler-Smith et al. 2003). Over the last decades there is a rise in the number of SME companies where people perform entrepreneurial, managerial, and operational functions (Cohen & Musson, 2000). Researchers assumeing that entrepreneurs have a broader scope of competencies, as they need to play the roles of the manager, owner and entrepreneur (Man, 2001). Researchers have identified a specific group of competencies relevant to development of small businesses (Smith and Morse, 2005). Addressing SME challenges, researchers define finance management, establishing good human relations and planning goals as the most important competencies needed for SME entrepreneurs (Huck and McEwen, 1991), then the list was extended with opportunity recognition, opportunity development, and strategic and decision-making skills (Herron and Robinson, 1993; Man et al., 2002). The findings correspond to the discoveries proposed by Gaile-Sarkane who introduced Semi Management Theory addressing management functions in small and medium companies (Gaile-Sarkane, 2012). The purpose of the research was to analyse the relationship between managerial and entrepreneurial competencies, the following hypotheses were used: H1: Managers and entrepreneurs share the same set of competencies but the importance of the competencies varies for each of the groups. H2: Managers and entrepreneurs acquire the competencies differently – the first set is gained via education and experience; the other set is developed due to personality and experience.

This paper focuses on coproduction of knowledge-intensive business services (KIBS) and the impact it causes on their innovation activity. Coproduction refers to the customer engagement in one or more stages of the services production process. Although coproduction and value co-creation are close concepts and very often are used interchangeably, significant differences between these concepts exist as the latter covers a wider range of provider-client interaction during consumption and usage stages. While value co-creation is related to the development of the customer experience, coproduction is devoted to the creation of the service offering itself. According to the service-dominant logic, which is the most common framework in this field, customer is always a co-creator of value, while his involvement in coproduction is optional. This paper aims at studying whether those KIBS that involve their customers in coproduction are more innovative. The research model includes a set of innovation drivers like human capital, advertising expenditures, the existence of multiregional branch network and standardization as well as the coproduction measure. This model was empirically tested using a dataset of 441 KIBS enterprises in Russia. The results show that coproduction have a strong positive effect on the implementation of both technological and non-technological innovations in KIBS. It means that innovation-oriented KIBS may benefit from developing coproduction-based strategies. These findings contribute to both innovation management and KIBS studies and provide opportunities for future research in both fields.

Based on the definition of knowledge as commons, the aim to the paper is to investigate the impact of nudges and considerations stemming from behavioural economics on the promotion and enhancement of commons. Commons are described as goods (material and immaterial) belonging to specific community or to humanity as a whole, and we believe that an approach based on nudging individuals toward desired behaviours may be more effective than top-down policy actions that may be perceived as excessive. In order to answer our research question, we will analyse a case study regarding the network of public libraries in Rome, called Biblioteche di Roma (BdR). BdR launched its online platform in 2009, but it was never able to create a strong connection with offline activities, and contributions by readers (such as comments and ratings) remained very low. In 2018, BdR introduced a gamification section in its website, with the goal of increasing users’ interactions and book circulation. We will present and analyse data resulting from the use of gamification, both at city level and within different neighbourhoods. Finally, we will provide suggestions for introducing additional nudges in BdR’s gamification strategy, and will make considerations regarding policy implications and paths for future research.

Social innovation, as an element of modification of a pre-existing status quo, does not necessarily find an easy life in the production of new services, products and solutions able to solve questions and problems of a community. The experience of the long iter for the redevelopment of the formerly psychiatric hospital “Santa Maria della Pietà”, in Rome, is a clear example. Since 2004 the self-management popular experimentation of Pavilion 31 (the “Ex Lavanderia – former Laundry of the mental hospital”) has started, in a place that since the mid-70s had already been converted from the administration of the asylum into an open space for cultural and social production and use. The economic and cultural relevance of the asset, the length of the dispute, the repeated and contradictory positions taken by the different institutions involved (municipality, region, province, LHU – local health unit), the various attempts made by the involved community and the experimentation initiated by the Ass. Ex Lavanderia in Pavilion 31 make this conflict a paradigmatic case, even if not unique of its kind. The research aims to evaluate to what extent the uncertainty due to a conflictual context may have influenced the social innovation impact.

This paper outlines a practical case of innovation for all in developing countries. Research focuses on innovation to support complex diseases patients. Key innovation success factors are information technologies, especially social networks; and human capital as a community of good practices (SANTI). By selecting a professional group with related knowledge in healthcare in three countries: Spain, USA, and Bolivia. Paper focuses on how to establish SANTI, with few resources and fast response, to support real cases cancer and complex patients. Research outlines a model with support of design science research, qualitative investigations and 5 cases of study with patients in Bolivia and one in Spain. Results point to vital role of human capital and information technologies. Successful innovation relies on creating an appropriate community; strategy and values contribute positively to results. Scholars avoid wicked problems as a hot topic in literature. Wicked problem as cancer has been avoided from an inclusive community committed to innovation with quick response to patients in developing countries. This study shows how a community of practices is capable of supporting complex patients and how it responds efficiently and fast. Innovation is possible with support of information technologies, especially social networks. Human/social process is enhanced by strategy and coach or mentor leadership. SANTI grows and evolves by open and honest communication and permission to experiment and fail. This model promotes personal health management through self-management and self-care of disease. SANTI provides resources not accessible for patients and facilitates access them through crowdfunding. SANTI as mini-ecosystem of knowledge offers positive results in society progress, open innovation, encourage innovation of new models in health care and digital transformation. Research describes how to grow from a mini-ecosystem to provide strategic, solutions based on knowledge and how they can positively impact growth, well-being, and innovation for all. Finally, SANTI transforms the impact of current social and economic changes and challenges on positive effects on growth and well-being in chronic patients with exclusion risk. Simplicity of model makes it easily scalable to ensure growth and improve the quality life for patients in developing countries.

The purpose of this paper is to suggest a new approach of regional intellectual capital (further RIC) identification leading to competitive regional development. In order to make RIC management decisions leading to competitive growth, it has to be identified and its relevance for particular development purpose must be defined first. Therefore, this paper aims to reason a new RIC identification approach that takes into account strategic perspective. Suggested RIC identification approach is based on the theoretical analysis of scientific literature. According to suggested approach targeting regional intellectual resources that matter requires integration of four underpinning theories: IC theory, regional competitiveness theory, resource-based management theory and strategic management theory. Integration of these theories enriches RIC identification with strategic aspect and makes it more target-oriented. Based on the theory of regional competitiveness RIC separation into public and private dimensions is required within RIC identification process. It enables more precise distribution of responsibilities among stakeholders and makes RIC management more coordinated.

The international art fairs enhance the cultural exchanges among different countries, not just stimulating developments of the art industry but also substantially benefiting both the host country and participating parties, as well as serving the purpose of transactions. Therefore, the art market oriented by galleries has been transforming into the economic model surrounding art expositions. It’s a major issue for to explore how to have impacts on the cultural exchanges among countries by operating and developing art expositions. This study is focused on the globally renowned Art Revolution Taipei (A.R.T.), to explore from the systems thinking perspective on how the organizer of A.R.T. imbues the value concept of putting artist-centered value and front; how to create jointly a valuable business model with artists from different countries and visitors. The relevant managerial implications and suggestions will be discussed.

According to the annual pharmaceutical industry data from Ministry of Interior, Department of statistics and IQVIA Company at 2015 and 2017, Taiwan health care expenditure at 2014 is NTD933 billion (USD31 billion), GDP reaches 6.3% and the sales amount for oncology products reaches NTD4.8 billion (USD160 million). In 2016, total anti-neoplastic market reaches 8.336 billion (USD278 million), which is almost double the market size. In order to response to fast growing anti-neoplastic market, biosimilar new entries and limitation of the NHIA reimbursement, traditional marketing strategy may not fit well in this evolving pharmaceutical industry. Industrial environment change and dynamic strategy should be further considered. System dynamics management is sensitive to environment change and can mimic the result of return on investment, which can predicts a better strategic decision. This research based on system dynamics views, using marketing module of management flight simulator in system dynamic, simulating this business case in real world to produce multiple strategies and its consequences as the suggestion of future business management.

With the development of knowledge economy and increase of global competition, the role of university is becoming more and more critical in the development of local and national community. Besides the traditional twin missions of teaching and research, nowadays more and more emphasis has been put on the so-called third mission, i.e. social service, which commercialize generated knowledge and intellectual property. Under the New Public Management paradigm, a few performance indicators are set to make university accountable, such as number of students, amount of public and industry funding and number of transferred patents. Furthermore, a lot of rankings are introduced to compare the performance among universities. However, only a few universities meet the expectation of stakeholders. In this study, we conducted a case study in China to investigate what is the limiting factors behind university development. First, unstructured interview towards faculties is used to investigate the limiting factors and a causal loop diagram is sketched to describe the underlying mechanism. Then a university growth strategy with executive education and industry knowledge ecosystem is proposed to alleviate the constraints and to achieve the full potential of university.

This research is intended to theoretically investigate and analyse the characteristics of WeChat and its effect on knowledge sharing through a systems thinking approach. As one of the most popular mobile social application in China, WeChat has social attributes and the functions of multimedia interaction platform and has been gradually used in knowledge management practice. On one hand, comparing with virtual communities of practice, WeChat provides a more open and individual environment which break free the shackles of workplace relations. On the other hand, as a user-operated media and instant messaging software, WeChat has dramatically different structure with academic social network sites, such as ResearchGate and academia.edu and so on. It is found that this new emerging tool could be useful in sharing explicit and tacit knowledge through providing interactive and collaborative technologies. Meanwhile, these user-operated media are bringing new challenges for knowledge sharing. For example, they provide a high level of convenience for the diffusion of “false knowledge”. There is still a poverty of literature to understand how and what might be the contributions and effects of WeChat on sharing different knowledge dynamically. Therefore, the purpose of this research is to analyze the effects of social media on knowledge sharing towards a systems thinking approach in order to provide a better understanding of social media users’ knowledge sharing behavior and important practical implications for the scientific and reasonable management of knowledge sharing. By conducting a study of the characteristics of knowledge sharing on WeChat, the subject, object, content, channel, and effect of knowledge sharing were analysed. The results show that WeChat present knowledge sharing opportunity that augment personal and organizational knowledge management in terms of tacit knowledge sharing, explicit knowledge sharing and false knowledge sharing.

In an economy such as China’s with vast territory, where development differences widely exist in higher education, searching for characteristics is an inevitable choice, especially for those regional universities. The success worldwide provides experience for the regional universities to seek differentiated development by relying on the dominant disciplines with special characteristics. Using the systems science theory and ecology conceptual lens in combination with knowledge management approach, it is centring on the regional specialized university ecosystem in Shanghai. After identifying the main actors from the ecosystem theoretical framework, the characteristics and how the ecosystem is enacted are constructed. The final part is policy evaluation and discussion. Polices aim to support the effective integration of sustainable development and foster performance in the regional higher education ecosystem. Results suggested that evaluation, regulation and funding of policy networks could aid change at higher education ecosystem.

The pharmaceutical industry is vital in taking care of the health of the people. Pharmaceutical industry that is a high-tech, and highly regulated industry has great influence over people’s life and social economy. People have been pursuing a healthy life and devoting to solve the health problems by developing science and technology related to healthcare. The medical industry is improving year after year and many diseases are cured or healed. However, the development of human civilization has not only changed people’s lifestyles but also damaged the environment of the world. According to this, people still need to face many health problems. As the result of this increase in medical needs pharmaceutical industry is more important to people’s lives than before. The society of Taiwan is facing the problems of aging population. So the medical industry is more important to people’s lives, health and safety. Nowadays, the medical market is fiercely competitive in Taiwan and people intent to pay attention to medical quality and service. Pharmaceutical companies manage to adopt newer strategies that reduce purchase costs and improve product quality to make healthcare efficient. Medical industry supply chain companies do their best to creating more corporate presence and profitability. But the most important things are the pharmaceutical companies have to considerate the people’s medication safety. The choice of suppliers is one of the most important issues in the field of medical supply chain management. Choosing the right and effective pharmaceutical supplier can improve the competitiveness and greatly benefit the distributor. The main purpose of this study is to understand the role of distributors in the supply chain. The purpose is in order to achieve the good quality of pharmaceutical products, improve corporate reputation ,stable profitability and sustainable operation. This study uses literature review , expert interviews and Delphi Method to study the criteria for distributors to select their suppliers . The guidelines are expected to propose a systematic selection model for pharmaceutical suppliers. According to the study, the distributors can have more objective, fair and effective decision-making modes when conducting supplier selection. The study is expected to further improve Taiwan’s pharmaceutical industry supply chain and contribute to people’s health and well-being. The research is further expected to optimize the soundness of Taiwan’s pharmaceutical industry supply chain.

Future uncertainty caused by the uniqueness of the project, all project team member all require having enough problem analysis and solving skills , The traditional project management model challenges the need for innovation and agility for project management control under the established process. There will be an accelerated shift from Waterfall to Agile Project Management in larger organizations as they realize the only way to deliver on benefits in the increasingly dynamic and complex environment is to learn and adapt quickly. The research is to explore the relationship between the existing cognition and the development performance of new products project by introduce the agile project management in the Netcom industry, and the key factors in the introduction. For the team to accurately capture the real needs of customers and to reduce the relationship between the need for unnecessary resources and time in the project, the degree of agility of the organization and the degree of readiness for development, it is necessary to further clarification. The research utilize modified Delphi Survey to understand the mutual connections and feedback loops among the attribution of the organizational culture、the nourishing professionalism、member learning attitude、funding learning incentive factors。Then evaluate via Analytic Network Process, ANP to assess the interdependencies and feed-back issues that may exist between the guidelines，and calculations to understand the project management criteria and weights for improving agile success and for enterprise ecosystems growth of knowledge management。 From Gigabyte senior management supports, (expert samples ) 15 copies of Questionnaire，to allow customer con-tact-employees to provide their views of organization agilization and project performance。 Results of this study found，The contribution of this paper has two aspects .The theoretical: the paper can answer the research problem. The practical: this paper can offer insights into organization agilization as to how to enhance the internal project development of the organization. Technical performance and functional performance are also positively correlated。This knowledge-based strategic, managerial and organisational solutions should be better respond to today’s business and managerial challenges and how they can positively impact on growth and well-being of private and public organisations and so forth more widely, of the entire society. Based on agile principles of acceptance of the four software development project as defined under the Scrum principles of People, Organizational, Process and Technical factor dimensions to explore their awareness of project successful, and related environmental background information analysis and discussed the relationship between Scrum and the project successful cognitive existence in Taiwan. The research utilize modified Delphi Survey to understand the mutual connections and feedback loops among the attribution of the organizational culture、the nourishing professionalism、member learning attitude、funding learning incentive factors。Then evaluate via Analytic Network Process, ANP to assess the interdependencies and feedback issues that may exist between the guidelines，and calculations to understand the project management criteria and weights for improving agile success。 It is expected that 15 expert questionnaires will be issued for pre-questionnaire surveys and formal surveys. This research institute explores the key factors affecting the success of the Netcom industry’s introduction of agile project management. Provide ref-erence for the development direction and strategy of Netcom industry project management services.

With the rapid development of smart phones, innovative mobile services, constant introduction of new Apps and the facilitation of mobile networks, mobile-based payment models have gradually begun to be applied to our daily life. To make it easier for citizens to pay tax, the government also continues to promote electronic services. The available applications are getting broader, leading the payment of tax to an era of cashless transactions. People only need mobile devices and network as well as the added channels so that tax payment can improve the timeliness, convenience and information accuracy for taxpayers. When the government introduces new services, taxpayers’ intentions and attitudes toward their use are topics that researchers are concerned about and want to explore。 So what do taxpayers know about “paying taxes”? Is there any willingness to use the new policies promoted by the government? And The incentives, willingness to use and key factors that make taxpayers use are also concerns and desires of researchers. Therefore, this is the main research motivation of this study. This study attempts to analyze factors affecting the use intention of tax payment by mobile wallet for taxpayers encountering the trends of financial technology. What are the significance of these factors? What can the Ministry of Finance do to facilitate the current taxpayers switch from their old habits with tax payment to paying with mobile payment? We summarize five main dimensions based on the past references: Mobile devices, Ease of use, Transaction security, Technology acceptance and Special offers. This research is intend to explore the key factors of taxpayers’ willingness to mobile tax payment base on technology acceptance through the decision-making trial and evaluation laboratory (DEMATEL) is then used to clarify the effect and relationship between each variable. each factors or parts may exert on and obtain from other higher or lower level factors. One of excellence of this technique rather than others decision making method in applying feedback application. This study will provide recommendations based on the analysis results, hoping that they can serve as a reference for service providers in the business of tax payment by mobile wallet and further enhance the use intention. It is expected that questionnaires will be issued for pre-questionnaire surveys and formal surveys. This research institute explores the key factors affecting the success to explore the key factors of taxpayers’ willingness to mobile tax payment