The international art fairs enhance the cultural exchanges among different countries, not just stimulating developments of the art industry but also substantially benefiting both the host country and participating parties, as well as serving the purpose of transactions. Therefore, the art market oriented by galleries has been transforming into the economic model surrounding art expositions. It’s a major issue for to explore how to have impacts on the cultural exchanges among countries by operating and developing art expositions. This study is focused on the globally renowned Art Revolution Taipei (A.R.T.), to explore from the systems thinking perspective on how the organizer of A.R.T. imbues the value concept of putting artist-centered value and front; how to create jointly a valuable business model with artists from different countries and visitors. The relevant managerial implications and suggestions will be discussed.

The purpose of this paper is to suggest a new approach of regional intellectual capital (further RIC) identification leading to competitive regional development. In order to make RIC management decisions leading to competitive growth, it has to be identified and its relevance for particular development purpose must be defined first. Therefore, this paper aims to reason a new RIC identification approach that takes into account strategic perspective. Suggested RIC identification approach is based on the theoretical analysis of scientific literature. According to suggested approach targeting regional intellectual resources that matter requires integration of four underpinning theories: IC theory, regional competitiveness theory, resource-based management theory and strategic management theory. Integration of these theories enriches RIC identification with strategic aspect and makes it more target-oriented. Based on the theory of regional competitiveness RIC separation into public and private dimensions is required within RIC identification process. It enables more precise distribution of responsibilities among stakeholders and makes RIC management more coordinated.

This paper outlines a practical case of innovation for all in developing countries. Research focuses on innovation to support complex diseases patients. Key innovation success factors are information technologies, especially social networks; and human capital as a community of good practices (SANTI). By selecting a professional group with related knowledge in healthcare in three countries: Spain, USA, and Bolivia. Paper focuses on how to establish SANTI, with few resources and fast response, to support real cases cancer and complex patients. Research outlines a model with support of design science research, qualitative investigations and 5 cases of study with patients in Bolivia and one in Spain. Results point to vital role of human capital and information technologies. Successful innovation relies on creating an appropriate community; strategy and values contribute positively to results. Scholars avoid wicked problems as a hot topic in literature. Wicked problem as cancer has been avoided from an inclusive community committed to innovation with quick response to patients in developing countries. This study shows how a community of practices is capable of supporting complex patients and how it responds efficiently and fast. Innovation is possible with support of information technologies, especially social networks. Human/social process is enhanced by strategy and coach or mentor leadership. SANTI grows and evolves by open and honest communication and permission to experiment and fail. This model promotes personal health management through self-management and self-care of disease. SANTI provides resources not accessible for patients and facilitates access them through crowdfunding. SANTI as mini-ecosystem of knowledge offers positive results in society progress, open innovation, encourage innovation of new models in health care and digital transformation. Research describes how to grow from a mini-ecosystem to provide strategic, solutions based on knowledge and how they can positively impact growth, well-being, and innovation for all. Finally, SANTI transforms the impact of current social and economic changes and challenges on positive effects on growth and well-being in chronic patients with exclusion risk. Simplicity of model makes it easily scalable to ensure growth and improve the quality life for patients in developing countries.

This paper focuses on coproduction of knowledge-intensive business services (KIBS) and the impact it causes on their innovation activity. Coproduction refers to the customer engagement in one or more stages of the services production process. Although coproduction and value co-creation are close concepts and very often are used interchangeably, significant differences between these concepts exist as the latter covers a wider range of provider-client interaction during consumption and usage stages. While value co-creation is related to the development of the customer experience, coproduction is devoted to the creation of the service offering itself. According to the service-dominant logic, which is the most common framework in this field, customer is always a co-creator of value, while his involvement in coproduction is optional. This paper aims at studying whether those KIBS that involve their customers in coproduction are more innovative. The research model includes a set of innovation drivers like human capital, advertising expenditures, the existence of multiregional branch network and standardization as well as the coproduction measure. This model was empirically tested using a dataset of 441 KIBS enterprises in Russia. The results show that coproduction have a strong positive effect on the implementation of both technological and non-technological innovations in KIBS. It means that innovation-oriented KIBS may benefit from developing coproduction-based strategies. These findings contribute to both innovation management and KIBS studies and provide opportunities for future research in both fields.

As was already identified in our previous studies, managers who operate in the modern organizations should apply a new set of abilities to lead the teams (Nikitina and Lapina, 2018; 2019). Policy makers (OECD policy report, 2018) claim that entrepreneurial behaviour of employees urged to adapt to changes. There is no common opinion among researchers about similarities of managerial and entrepreneurial competencies. Some researchers point out that psychological differences between managers and entrepreneurs are insignificant in large organizations (Begley and Boyd, 1987; Sexton and Bowman, 1984; Brockhaus and Horwitz, 1986; Low and MacMillan, 1988). Other researchers report that entrepreneurs manifest more overconfidence contrary to managers (Busenitz and Barney, 1997). Other researchers assume that business owners’ competencies are combined from managerial and entrepreneurial (Chandler and Hanks 1994). Recent studies emphasize that entrepreneurs are different from non-entrepreneurs in terms of the competencies they possess (e.g. Huck and McEwen, 1991; Chandler and Jansen, 1992; Minet and Morris, 2000; Baum et al., 2001; Man et al., 2002; Sony and Iman, 2005) and entrepreneurial behaviour needs to manage culture, while the non-entrepreneurial one is oriented towards performance management (Sadler-Smith et al. 2003). Over the last decades there is a rise in the number of SME companies where people perform entrepreneurial, managerial, and operational functions (Cohen & Musson, 2000). Researchers assumeing that entrepreneurs have a broader scope of competencies, as they need to play the roles of the manager, owner and entrepreneur (Man, 2001). Researchers have identified a specific group of competencies relevant to development of small businesses (Smith and Morse, 2005). Addressing SME challenges, researchers define finance management, establishing good human relations and planning goals as the most important competencies needed for SME entrepreneurs (Huck and McEwen, 1991), then the list was extended with opportunity recognition, opportunity development, and strategic and decision-making skills (Herron and Robinson, 1993; Man et al., 2002). The findings correspond to the discoveries proposed by Gaile-Sarkane who introduced Semi Management Theory addressing management functions in small and medium companies (Gaile-Sarkane, 2012). The purpose of the research was to analyse the relationship between managerial and entrepreneurial competencies, the following hypotheses were used: H1: Managers and entrepreneurs share the same set of competencies but the importance of the competencies varies for each of the groups. H2: Managers and entrepreneurs acquire the competencies differently – the first set is gained via education and experience; the other set is developed due to personality and experience.

Observing the contribution that an approach using the Innovation Networks Analysis involving the Triple Helix spectrum, its contributions to the diffusion of a knowledge-based economy, potentializing regional socioeconomic development, the present study carried out a literature systematic review with the purpose to verify the contributions that Innovation Network Analysis, as a strategic analysis tool, can bring to establish strategic Regional Knowledge-Based Development. At the conclusion of this study, it was verified that Network Analysis and Knowledge-Based Development are emerging themes, with emphasis on scientific production in the last five years, and converge towards a strategic approach to policies and practices at local, regional, national and multinational levels, contributing to the diffusion of a knowledge-based economy, enhancing regional socioeconomic development.

Social innovation, as an element of modification of a pre-existing status quo, does not necessarily find an easy life in the production of new services, products and solutions able to solve questions and problems of a community. The experience of the long iter for the redevelopment of the formerly psychiatric hospital “Santa Maria della Pietà”, in Rome, is a clear example. Since 2004 the self-management popular experimentation of Pavilion 31 (the “Ex Lavanderia – former Laundry of the mental hospital”) has started, in a place that since the mid-70s had already been converted from the administration of the asylum into an open space for cultural and social production and use. The economic and cultural relevance of the asset, the length of the dispute, the repeated and contradictory positions taken by the different institutions involved (municipality, region, province, LHU – local health unit), the various attempts made by the involved community and the experimentation initiated by the Ass. Ex Lavanderia in Pavilion 31 make this conflict a paradigmatic case, even if not unique of its kind. The research aims to evaluate to what extent the uncertainty due to a conflictual context may have influenced the social innovation impact.

Based on the definition of knowledge as commons, the aim to the paper is to investigate the impact of nudges and considerations stemming from behavioural economics on the promotion and enhancement of commons. Commons are described as goods (material and immaterial) belonging to specific community or to humanity as a whole, and we believe that an approach based on nudging individuals toward desired behaviours may be more effective than top-down policy actions that may be perceived as excessive. In order to answer our research question, we will analyse a case study regarding the network of public libraries in Rome, called Biblioteche di Roma (BdR). BdR launched its online platform in 2009, but it was never able to create a strong connection with offline activities, and contributions by readers (such as comments and ratings) remained very low. In 2018, BdR introduced a gamification section in its website, with the goal of increasing users’ interactions and book circulation. We will present and analyse data resulting from the use of gamification, both at city level and within different neighbourhoods. Finally, we will provide suggestions for introducing additional nudges in BdR’s gamification strategy, and will make considerations regarding policy implications and paths for future research.

Commons is a general term that refers to a resource shared by a group of people. Over the years scholars have identified two generations of commons. The first generation of commons was about sharing of physical things; the second one is about intangible commons pool resources such as science and culture. These generally can be recognized as “rights” (Hess 2008). Among the various New Commons sectors there is medical and health. In the perspective of guaranteeing the right of Health, the “Access to Healthcare” could be considered as a New Commons provided by worldwide National Healthcare Systems (NHS), However, healthcare sector is characterised by plenty of stakeholders with myriad, often, conflicting goals. The value-based approach (Porte, 2010) attempts to introduce a new universal language in healthcare management around the value for the patient that reconcile all stakeholders’ interest. The goal of this approach is to improve the outcome and increase the number of treatments. This aim is very difficult to be enriched for rural residents; when patients live in remote areas, providing them with valuable medical care can be considered a hard challenge for the NHS, which has to be addressed also by the employment of new healthcare strategies and technologies. Defined as “a new healthcare delivery process provided when patient and professional are not physically in the same place” (Italian Ministry of Health, 2014), telemedicine could be seen as an answer to this challenge. Accordingly, this study aims at discovering if telemedicine employment can be effectively considered as a successful strategy to improve healthcare in location far from specialized hospital, enhancing the New Commons “Access to care”. A statistical-based narrative review of the literature was conducted in the field of telemedicine, with the aim to understand which experiences of telemedicine applications have got successful results as support of healthcare delivering in rural locations. With regards to rural and remote areas, several Authors recognized telemedicine-based strategies as a method to facilitate the access to healthcare in different medical disciplines. In particular, many studies highlight that telemedicine improves patient care by increasing the capacity of the rural clinician to manage patient locally, minimising time away to support networks and reducing unnecessary transfers. Telemedicine could also be considered a cost-effective method whose outcomes remain similar (if not better) in quality to “staffed” services, whose infrastructural costs could be easily paid-back.

Technology transfer is one of the three dimensions of the university’s third mission, described as a process that allows an effective exchange of knowledge from the producer to the user. Indeed, while at the beginning of their existence universities were not concerned with social and economic issues, today they are completely involved in the development of society. In this sense, Italian higher education institutions are now exploiting several instruments, in order to better connect themselves to their internal and external stakeholders, as well as to contribute to the common good. The aim of this paper is to assess if and how this trend is part of the strategic planning process of each institution and of the national university system as a whole. To do so, this paper will analyze the mission statements disclosed by the 97 Italian universities, in order to individuate what values they communicate, as well as to evaluate their interest in transferring research results for social development. The findings suggest that in about one-third of the institutions analyzed, this “new” role seems to be their primary task and it’s regarded as a means to better address the traditional missions of teaching and research. This is especially true for state universities, while non-state universities appears to be more focused only on teaching activities. Future research will aim at identifying whether there is a correspondence between what is officially declared and the actual engagement of the institutions to the development and enhancement of the common good.

In light of fiscal austerity and mounting pressure to meet new and emerging social needs, governments across Europe are finding the need to experiment with new methods and approaches to serving citizens. An intermediary, supporting infrastructure is growing around the need to increase the innovation capacity of public sector organizations. This can be seen in the rise of public innovation labs, internal innovation teams/labs and consulting services directed specifically at public innovation. These intermediaries often employ approaches, methods and tools coming from the design field, most often grouped under ‘design thinking’. Considering the complex nature of the social problems and the complexity of the socio-technical systems in which they are embedded, design processes must include a wide range of actors in order to gather the necessary knowledge to properly frame and solve the problem. Design processes in these settings often take on a participatory nature, providing a collaborative, and more democratic, approach to problem resolution. In order to understand better how design is helping governments increase their innovation capacity, a 4-month experimentation, under the SIC H2020 project, was conducted with the Municipality of Turin. The objective was to help them design a new service and in the process overcome organizational barriers to innovation, of which include a highly, siloed organizational structure. While the process confirmed some of the initial hypotheses regarding the potential of co-design in contributing to organizational transformation through the translation of new knowledge, three critical points emerged from the experimentation which provide useful insight for future research and experimentation.

The goal of this paper is to shed light on the connection between national culture, operationalized using Hofstede’s dimensions, and individual mindfulness. We obtain data about individual mindfulness levels from published peer reviewed studies to find correlations between values of individual mindfulness and values of Hofstede’s dimensions for a variety of cultures. We found that the dimensions of Individualism and Power distance show a relatively strong correlation, with other dimensions showing weak or no correlation at all. In this way we hope to contribute to knowledge concerning the connection between national culture and individual mindfulness, a topic which remains underexplored and which has caught the attention of mindfulness researchers. Additionally, organizational practice may benefit from the contributions that this paper makes regarding the question of individual mindfulness development, i.e. the suggestions that individuals in some cultures may have an easier time developing mindfulness.

The present research aims at defining the scope of an emerging phenomenon occurring in a peripheral suburb in the East area of the city of Naples (Italy), characterised by the settlement of a knowledge intensive Hub involving innovation, technology and knowledge transfer processes. The main subject of the study is the San Giovanni a Teduccio “Federico II” University Hub, a university campus and research centre named the San Giovanni Hub (“SGH”) or simply the “Hub”. Our work addresses the issue of innovation led by a knowledge-intensive context in a peripheral urban area. Such insight should enrich the specific focus on the competences of a university in terms of technology and knowledge transfer. The theoretical focus of the study is forged around the “Civic University” (Goddard, 2009) main characteristics, which draw from the transposition of the quadruple helix approach. The rationale underpinning the choice of the university engagement view (Holland, 2001) would help overcoming the vision of the University as “company-like” entity. The contribution to the theoretical framework resides in assessing the relevance of a knowledge intensive site embedded in a peripheral and less developed urban context in the light of the “Civic University” characterising features. Such insight should enrich the specific focus on the competences of a university in terms of technology and knowledge transfer. The outcomes of the analysis can be used as a valuable tool for both the University governance and managers of local urban institutions to promote or enhance knowledge transfer and entrepreneurial activities in the selected area.

This paper proposes a descriptive review of service ecosystems, as the first step of a systematic literary review aiming to improve the existing understanding of service ecosystems in the management field. For the purpose of this study, 188 articles were selected and examined according to the following analytical categories: 1) Areas of knowledge within which authors have published research on service ecosystems; 2) Years in which the articles were published; 3) Countries where authors have published research on service ecosystems; 4) Journals in which authors have published their researches; and 5) Type of paper and adopted methodology. According to the research’s findings, a growing interest toward service ecosystems has been developed for the last ten years, especially referring with the two main areas of Decision Making and Ecosystems Management.

Our paper aims to re-interpret e-health at the intersection between the fields of Social Innovation (SI) and Knowledge Ecosystems (KE). In doing this, a systematic literary review about SI, KE and e-health was carried on, in order to identify common issues between the two selected fields of research. Taking into account the review results, we identified the notion of co-creation as the most effective in the investigation of e-health at the merging between SI and KE theoretical perspectives. The EMSE (Emergency Medical Service Ecosystem) model was, finally, examined within the provided theoretical framework.

Digital entrepreneurship represents a relevant socio-economic and technological phenomenon that creates new spaces of opportunities where different kind of organizations can leverage digital technologies to shift the traditional mode of creating, supporting and doing business. Among these organizations, incubators should effectively exploit digital technologies to support the creation and development of innovative startups. Notwithstanding, some studies show that they have still a physical characterization of their operating activities and core initiatives and use digital technologies mainly for communication purposes, through their web sites and social media channels. Moreover, how much incubators and organizations like incubators use carefully digital technologies to support new entrepreneurial and innovation processes has not yet been analysed in literature. Based on these premises, the aim of this paper is to shed light on how incubators are adopting digital technologies (with a focus on social networking sites) to support the process of creation of new ventures. A web-based document analysis methodology has been used to investigate the level of diffusion and adoption of digital technologies among Italian Startup Incubators using the information available on the websites of the analysed incubators. Results obtained show that, while the contents describing all the phases and issues of the incubation programs (e.g. modules and duration, number of calls, participating requirements, selection process, etc.) benefit of the usage of digital technologies in almost the incubators analysed, the core services for incubating the startups are delivered mainly through a face-to-face and physical approaches, with the unique (few) exception of services provided to submit online ideas and project proposals. Besides, most of the analysed incubators leverage digital technologies to give visibility to their partners and collaborators. Finally, a positive correlation has been found between the number of social media used and the intensity of usage. According to the value of these two variables, four archetypes have been proposed with a brief description and guidelines for the development of the digitalization processes of incubators.

Companies are required to be compliant to differing kinds of legal and regulatory obligations due to their differing business models and the extremely diverse products and services they offer. Today the question “what is RegTech” is still not properly addressed. This paper is discussing definitions in the literature that represent the meaning for academics, practitiones and Authorithies to deliver the conceptual definition to be used in research and scientific literature. The mission of our research is to have a map of regulatory technology with relationships to the FinTech innovation for: (i) financial stability; (ii) prudential regulation, so protection of the customers; We will conduct a systematic literature review in Scopus and ISI Web of Science, SSRN, Google Scholar and Microsoft Academic as well as advanced research of the contents provided consultancy firm involved in RegTech and Authorities. The keywords are “RegTech” AND “is” OR “aimed to” using an inductive coding counting the word indicated as a direct object aside from the verb inside each contribution. This paper gives a definition of the regtech concept from consultants, academics and authorities expressing Regtech’s perimeter and compare results between academics, practitioners and authorities. In our study we address the following questions: (1) What is RegTech? (2) How is RegTech definition in the literature? (3) Which topics and uses are discussed in the context of RegTech by actors involved? The theme is very new and the existing academic literature is today narrow in this field.

The exponential growth of data existing on the web and generated by organizations and individuals, computer systems and digital devices, is opening new scenarios and opportunities for their exploitation, and new technological and managerial challenges are arising about the collection, transformation, storage, processing, usage, and visualization of such huge amount of data. The Big Data paradigm has therefore emerged as a socio-technical system that allows for offering innovative services in many data-intensive applications and domains. Within the Big Data field, the Big Social Data concept emerged as a relatively new phenomenon with multiple meanings and applications. According to the literature, the Big Social Data paradigm still lacks of a clear and shared definition. Thus, through a Systematic Literature Review, this paper aims at fulfilling this gap by providing a conceptualization of the Big Social Data paradigm that includes a possible definition, the distinguishing characteristics and properties, and some applications in real-life settings. Furthermore, by leveraging an existing taxonomy of data types, this paper proposes an extension that is specific for the Big Social Data domain, by introducing a new category of data type, namely “Digital Context Data”, which includes data related to the patterns of digital context dynamics. Finally, specifically for this new category of data type, two example applications in data-intensive domains (i.e. smart tourism and e-health) have been provided to demonstrate how the Big Social Data paradigm can describe, both explicitly and implicitly, the patterns of digital context dynamics.

As purveyors of knowledge-based services to the manufacturing sector, industrial service enterprises must deploy the information technology (IT) resources that, in combination with other non-IT resources and competencies, enable their capacity for organizational learning (OL), and for explorative learning in particular. In this context, we take a configurational approach to investigate the digital ecosystem of explorative learning in these firms to explain their competitive performance. The ‘digital ecosystem’ notion refers to the interplay between the three following configurational elements: 1) IT capabilities for exploration (IT infrastructure and e-business), 2) strategic capabilities for explorative learning, and 3) organizational size. The aim here is to identify the different causal configurations that account for the nonlinear complex interplay of these three elements as they jointly enable explorative learning and thus affect competitive performance. Survey data obtained from 92 industrial service enterprises were analysed with the fuzzy set qualitative comparative analysis (fsQCA) method in order to answer the following research question: What are the different digital ecosystem configurations for explorative learning that are associated to high levels of competitive performance? As it allows for equifinality, the fsQCA analysis identified six causal configurations that characterize the sampled firms’ digital ecosystem of explorative learning, two being equally associated with high innovation performance, and four being equally associated with high productivity.

Open innovation is a relevant approach to support the development of established companies as well as startups in the contemporary economy. Entrepreneurs are increasingly using this approach to develop new products, services and processes fostering the rule that collective intelligence wins against the single innovator. Interestingly, public bodies are increasingly supporting the development of open innovation tools to assist companies. Many regions are supporting the development of accelerators to support the development of startups. Thus, open innovation is used both by private firms and public bodies. In the Region Friuli Venezia Giulia, in the northeast of Italy, the local Government has developed a program to support start-uppers creating specific tools dedicated to helping new entrepreneurs to fine tune their business ideas. The program’s name is Imprenderò, and it offers various free educational as well as consulting services to promote the entrepreneurial culture, teach the basics of management, organization, accounting, and business planning, and help start-uppers to define their strategy, and build their investment plan and budget. This paper employs a mixed method approach, to analyze both quantitative as well as qualitative data coming out from the program. Data are collected during the years 2011-2012. The study employs a multiple case study approach, using the Culture-Ambience-Organization-Strategy (CAOS) model by Paoloni (2011), to deepen variables that affect the opportunity brought by open innovation approaches, trying to understand also the differences between male and female entrepreneurs. Interestingly enough, the effectiveness of the program appears to be strongly related to some variables. More precisely: culture and competitive ambiance, as well the organization and strategy decided by the start-uppers influence the effectiveness and efficiency of open innovation tools. The study is novel and useful for several reasons. First, it allows first to detect variables that influence the likelihood of venture opening, with particular reference to the knowledge transfer to and from start-ups, also considering the gender issue. These results can build within existing literature review on entrepreneurship, as well as knowledge management. Additionally, the case study methodology can gather insights about how entrepreneurs have embraced difficulties in providing managerial suggestions. The overall results might be useful for policymakers to develop concrete actions to support entrepreneurship. Finally, the sample may be considered relevant since the program granted free access to everybody, and therefore covered the all population of the single area analyzed.