The purpose of this paper is to outline the challenges faced in supporting strategic levels of Knowledge Management (KM) in Disaster Management and to propose approaches to mitigate these in the future. The paper will draw on a deep understanding of KM to explore how to develop a common platform that will enable Disaster Management to utilise the Knowledge Base, with Knowledge Sharing, on business activities in Disaster Management systems. It will elaborate the role of the range of support organisations in the process of mitigating disasters and how these in turn might benefit from the utilisation of Knowledge Management practices and procedures. The paper will draw on a narrative analysis of the crisis response in a tsunami that wrecked havoc on telecom, infrastructural support seen from a complexity theory perspective. Data were collected through 11 in‐depth interviews of persons involved in the crisis response and through an analysis of secondary data. The Research conducted will discuss how KM was implemented and how effective the resulting systems were. The paper will embed the concepts of Knowledge Management and Knowledge Systems into the context of their utility in Disaster Management and develop Knowledge Strategies that can predict future action points which are vital for successful Disaster Management. The outcomes of the paper is to provide an analytical set of learning for Disaster Management using convergence of IT, Knowledge Management Systems for Emergency response teams on shore, on land and in air.