ifkad articles

A model for profiling information and knowledge management in the public sector

Virpi Sillanpää, Aki Jääskeläinen, Nina Helander

In the modern society organization’s ability to manage its information and knowledge resources is critical. The purpose of this study is to design and test a profiling model for information and knowledge management, which can be used both for frequent monitoring for trend analysis and in-depth analysis of factors supporting contemporary knowledge and information management practices of the organization. The proposed model combines the aspects of knowledge-based management and information management and it is developed by following design theory principles. The model is designed for public sector, especially for those organizations, which purchase and are responsible for the provision of public services. These organizations are in a critical role in developing and aligning information and knowledge management practices of regional ecosystems. They also serve as employer for great number of knowledge workers regionally. It can be argued that this kind of maturity model can also support the performance of knowledge workers operating in the public sector as it offers a route towards the development of more functional information and knowledge management practices within and across the public organisations.

IN: Proceedings IFKAD 2019 – Knowledge Ecosystems and Growth
PP: 1947-1960