ifkad articles

Monitoring Saudi Arabia’s Hospitals: an approach based on KPI's (Key Performance indicators) and SMAA-2 (Stochastic Multi-criteria Acceptability Analysis)

Al Aama Tareef, Mohammed K Alabdulaali, Ali Ayach, Simone Gitto, Paolo Mancuso, Abdulaziz Sawan

In the present paper we show the potentiality of the Stochastic Multicriteria Acceptability Analysis (SMAA-2) in evaluating 31 general hospital structures across the Kingdom of Saudi Arabia (KSA) in 2017. The method allows for a global evaluation of each hospital beginning with a set of 41 key performance indicators (KPIs) that are computed monthly by the Saudi Ministry of Health (MoH). The paper clearly shows the importance of this multi-criteria technique in supporting decision makers (DM).

IN: Proceedings IFKAD 2019 – Knowledge Ecosystems and Growth
PP: 557-572