The healthcare system in Mexico faces persistent and multifaceted challenges, such as the exclusion of vulnerable populations, limited access to medical services in rural and marginalized areas, and increasing pressure due to an aging population. The COVID-19 pandemic exacerbated these structural weaknesses, highlighting the urgent need to integrate innovative technological solutions that not only optimize available resources but also expand and improve access to healthcare services.
In response to these needs, a sustainable and inclusive telemedicine ecosystem was proposed, grounded in methodologies from Exponential Organizations (ExO), to ensure long-term scalability, adaptability, and effectiveness.
A diagnostic assessment using the Pan American Health Organization (PAHO) tool revealed a low level of technological maturity at the Centro Médico Puentecillas. To address these gaps, the CANVAS model was applied to redesign the center’s business structure, incorporating ExO SCALE principles: staff autonomy, active community participation, and continuous user engagement.
Additionally, the proposal included the development of a digital platform for managing teleconsultations, telemonitoring, and teleassistance, integrating real-time clinical data collection to support evidence-based medical decision-making and preventive health monitoring.
The methodology focused on identifying key technological and organizational deficiencies, prioritizing intervention strategies such as digital literacy training for medical personnel and infrastructure enhancement to improve system performance and reliability.