ifkad articles

Knowledge Flow in a Public Sector Innovation Lab: Basic Attributes and Influencing Aspects

Thais Carrier Mendonça, Gregorio Varvakis

The article presents the mapping and representation of knowledge flow elements. The elements of the knowledge flow are divided into basic attributes and influencing aspects. Base attributes are the essential elements of the flow and include sender, receiver, knowledge, channels, and context. The influencing aspects of the flow are accessory elements and include barriers and facilitators. Barriers, such as lack of experience and work overload, can inhibit flow, while facilitators, such as technological mechanisms and institutional support, can enhance it. The research involved a theoretical and empirical approach in two stages: a bibliographical study and a semi-structured verification interview. The elements of knowledge flow were mapped, represented and verified. The conclusion is that knowledge flow management aims to improve the efficiency of how knowledge flows and its interrelationship with people, processes and technologies. The context of the innovation lab is conducive to the flow, allowing knowledge to flow between people and achieve its goal.

IN: Proceedings IFKAD 2024 – Translating Knowledge into Innovation Dynamics
PP: 956-970