ifkad articles

Knowledge Drivers for Resilience in Tourism Firms

Patrocinio Zaragoza-Sáez, Bartolomé Marco-Lajara, Mercedes Úbeda-García, Encarnación Manresa-Marhuenda

The tourism sector has been strongly affected by the Covid-19 pandemic and, as it is necessary to respond to crisis situations as quickly as possible, there is great interest in the study of organisational resilience. Resilience should be developed as an iterative process for long term organisational development rather than a crisis management tool (McManus et al., 2007). From strategic management field, the theory of dynamic capabilities could provide an analysis perspective for tourism organisations, investigating how they can increase their resilience in turbulent environments. Based on these ideas, the objective of this study is to develop a model that allows us to: (1) identify organisational strategies that, in the context of dynamic capabilities, can influence the degree of resilience of hotels; (2) analyse whether the resilience capability of hotels affects their performance; (3) determine whether resilience capability mediates the relationship between the organisational strategies of hotels and their performance. To reach our objective we have designed a survey which has been sent to the CEOs of 555 hotels with 3 or more stars in the Valencian Community of Spain. The research is still in progress as the data collection phase and the analysis of the results have yet to be concluded. However, the paper offers various theoretical and practical contributions.

IN: Proceedings IFKAD 2022 – Knowledge Drivers for Resilience and Transformation
PP: 63-84