The aim of this study is to explore the main barriers to the implementation and operation of knowledge management (KM) initiatives in public sector organisations in Chile, through the description of the case of a public sector organisation (OX), dedicated to scientific and technological development in a specific field. Through this case, it is possible to understand how difficult it can be to initiate a KM project in the specific context of this country due to the prevailing organisational culture, the lack of political and economic certainty regarding these initiatives and the abundant internal and external political activity of the organisation. In turn, this research highlights the importance of leadership, communication and the search for inventive and culturally adapted solutions to move projects forward. The main contribution of this research is to describe in more detail the complexities faced by KM teams in developing countries, especially in the public sector.

Judicial systems are composed of complex sub-systems operating in an autonomous, yet interconnected ways. Thus, any policy that might be implemented to improve their efficiency is largely based on theoretical assumptions and knowledge of other similar systems. However, policy makers need tools that could assist them in designing policies that would illustrative both the positive and negative effects in the short-, medium- and long-term. Simulation and System Dynamics is a natural candidate to help represent such a complex system, and with computer-based simulations, policy makers can get insights into “bottlenecks” in the systems and potential counter-intuitive consequences of policies. Hence, the purpose of the current paper is to illustrate the effectiveness of System Dynamics in representing a judicial system of Italy and designing different kinds of policies. Several scenarios were simulated that included different types of policies that could affect disposition time (how fast cases are resolved) and clearance rate (how many cases are resolved). These policies were diverse in nature, from introducing a new type of personnel in the courts, to digital transformation of the courts and finally to the creation of a Digital and Innovation Competence Center that would act as an institutional Knowledge Repository and would assist in homogenizing digital tools that are used. The main results indicated that: (1) The introduction of new personnel can be in general beneficial but can be costly and time consuming (2) Individual or uncoordinated policies that include efforts towards digital transformation do not perform well in the long-term. (3) However, the introduction of a DIgital and Innovation Center at a level between the ministry and the courts, which would act as the Center for the Institutional Memory of the judicial branch with regards to Digital Transformation and Innovation produces the best results. Moreover, such a center would act as a coordinator between ministry and the courts, would improve the collaboration with local SMEs that could offer assistance and equipment to the courts and more importantly it would reduce the negative effects from a new president’s decision to abolish previous digitization efforts. (4) Finally, the behavior of each court’s president is of the utmost importance to its productivity. Decisions to abolish previous Digital and Innovation efforts and introduce new ones without taking into account what has already been established, produces a negative effect on the basic KPIs of the model.

This article aims to analyse the evolution of gender budgeting (GB) and its impact by investigating the GB of the Italian State. We applied a qualitative methodology based on a case study to analyse the evolution of GB (Yin, 2018). The case study analyzed the Italian context, specifically scrutinizing the gender budget and policies of the Italian State as published by the Ministry of Economy and Finance (MEF) (Italian Gender Budgeting, 2023). In Italy, GB starting at local levels and later integrated nationally through legislative measures aims to identify resources for equal opportunity policies and evaluate gender impacts of budgetary policies. The first Italian national GB, established in 2017 for the 2016 fiscal year, now serves as a strategic tool for enhancing Italy’s Gender Equality Index score, with a target of increasing it by 5 points by 2026, as outlined in Italian GB reports. Our results reveal that the GB of the State has undergone significant evolution from its first edition to the latest in 2023. This evolution has involved changes in the level of detail of information, the structure, the number of pages, and the number of boxes. Additionally, there have been alterations in the amount of expenses and a slight evolution in the methodology of expenditures. This study has several theoretical implications for academics, public entities, practitioners, and decision-makers. This research contributes to the literature on GB investigating the Italian case. The originality of this study stems from the analysis of the evolution of the GBof the Italian state. Unlike existing research, which predominantly focuses on the GB analyses of municipalities or universities, our research delves into the complexities of GB at the national level.

In recent times, companies are increasingly focusing on managing quality and addressing environmental concerns. It is important for companies to fulfil stakeholder goals, including meeting the increasing expectations of customers, complying with regulations, and contributing positively to society. In response to these challenges, many organizations are turning to international standards such as ISO 9001 (Quality Management Systems) and ISO 14001 (Environmental Management Systems). These standards are utilized as tools to help companies improve their operational aspects and meet specific criteria. ISO 9001 is designed to significantly maximize the operational capabilities of businesses. It functions as a toolkit dedicated to improving efficiency, ensuring customer satisfaction, and minimizing unnecessary waste. Meanwhile, on the environmental aspect, ISO 14001 emerges as the foremost standard. By aligning with ISO 14001, businesses aspire to achieve more efficient resource utilization and a reduction in waste generation. This research focused on an examination of manufacturing companies listed on the Indonesia Stock Exchange from 2017 to 2019. The study explored the comparative outcomes between companies that have adopted ISO 9001, ISO 14001, both certification, and those that have not. The study compared financial performance (ROA & ROE), market performance (MTB and Tobins Q), and Efficiency (TFP). To investigate significant differences between ISO certified (ISO 9001 and ISO 14001) and non-certified manufacturing companies, the research employed Mean statistics, Kruskal Wallis, Median, and Mann-Whitney U Test. Based on the Kruskal-Wallis test, the data from 2017 and 2018 show significant differences among the groups for ROA, ROE, and TQ. Meanwhile, the 2019 data revealed a significant difference only for TQ. Furthermore, the results of the Mann-Whitney U test highlighted differences in companies with only ISO 14001 certification but found no evidence of differences in companies with only ISO 9001 certification, those with both certifications, and those without any certifications. It suggested that companies could benefit more from focusing on environmental management practices associated with ISO 14001 certification.

This article aims to verify whether or not the teaching methods adopted by universities characterized by the use of working groups involving students and other institutional actors are capable of transferring and creating new knowledge. The methodological approach used is qualitative based on Grounded Theory, which involved 20 working groups (with different stakeholders) made up of university students engaged in assigned project work. At the end of the project, the methods used for knowledge translation were discussed and analyzed within specific focus groups. Key findings show that to promote knowledge translation and innovation in team contexts within higher education, it is essential to foster a culture of collaboration, open communication, and continuous learning. Furthermore, it emerges that the combination of the two environments analyzed allows for an integration capable of facilitating the transfer of knowledge. This contribution has implications not only from a theoretical point of view, as it can contribute to broadening the literature on value co-creation, but it can have practical implications regarding the management of working groups within faculties and the administration of higher education institutions.

In recent decades, small and medium-sized enterprises (SMEs) have been the protagonists of a profound change in the competitive scenario due to the presence of a diverse workforce composition. The entrepreneur is aware that human resource diversity is a fast-growing phenomenon and central to the development and competitiveness of small and medium-sized enterprises considering three phenomena combined in a systemic way: the presence of a diverse workforce, people needs, and the increased need for organizations to support complex systems of ad personam integration. This path of cultural growth within our organizations has run into the COVID 19 health emergency, which has led to a reshuffling and scaling back of the projects and progress hitherto made and achieved. The paper seeks to map the underwriting of the diversity management model promoted by the European Commission during a period of severe economic and social hardship due to the Pandemic to answer the following research question: Does the underwriting of these documents really represent an opportunity for “Unity in Diversity” for Europe? The paper will focus on Italy and then later replicate the analysis in the other signatory countries in order to make a comparison.

This research was conducted in the automotive industry at the beginning of the Covid-19 in the year 2021 with the specification of an agency of a recognized brand of automobiles. In this agency the workshop area was reinforced and not so much the purchase of new units (mainly because people could not leave their homes and all stores were closed in Guadalajara, Mexico) being Jalisco at a national level with total closure. But the only thing that continued to operate was the service area. And this area was of great importance so that they did not have a total closure of the agency. Mainly the general objective is to continue with their clients and their loyalty. How to achieve this if there is a total closure for sales and the only solutions is to keep the workshop partially running. In the particular objectives we can mention to let the clients know the safety of no contagion and to specify the schedule of working days to take the units to revision. Another point as an objective is to update the use of ICT (Information and communication technologies). We are detecting IT (Information technology) innovations, an opportunity was detected to use AR (Augmented Reality). A great challenge to attract customers with the confidence of health and the main objective to keep customers to then they buy or recommend the agency for the purchase of new units. Therefore, it gives the strategy of using ICT and AR to link the two for a benefit and make it more attractive to the customer who is looking for security in both areas in the health and safety of their car. Will it be attractive for the customer to see how the repair process is going? Another question if we show all the health safety measures and see them with the use of ICT and AR. As to be watching the whole process remotely and see it live. This would give us a possibility of confidence and focus as in games as an example Pokémon or how they are used and applied by IKEA. The method use was quantitative and qualitative mixed research. Two research were conducted. Of the finding that were obtained in the first 6 months was. That the client did not care how the information was sent because of the fear of the sanitary alarm, which was sought in the second stage to reinforce with ICT and AR the sanitary measures also reinforcing health safety and surety in the unit in case of emergency. In this second stage, more progress was made and increase of 40% compared to the first period. For the third stage, the strategies were reinforced even more with the service that could communicate with the consultant.

In the paper, some approaches of computer science are used for the digital transformation of the spiral model. We have added to the spiral model the processes of computer coding and accumulation of the generated explicit knowledge coded in the digital medium of computers. The addition of computer coding is the basis for creating digital spiral models as the theoretical framework for designing information technology of knowledge generation. Two types of digital spiral models are considered: abstract and specific ones. Building digital spiral models opens up new possibilities. First, coding the generated knowledge allows experts to regularly populate two computer knowledge bases which they created: one for their individual knowledge and the other for group knowledge, indicating those experts who have already coordinated their individual knowledge among themselves. Digital spiral models capture the authorship of new individual and group parts of knowledge generated by experts at spiral turns. Specifying the authorship of knowledge parts opens up new managerial opportunities in decision-making compared to the spiral model. For example, it will be possible to retrieve and compare knowledge generated by different teams of experts. Second, it becomes possible to use big data that can serve as potential sources of new knowledge. It is important to note that a part of knowledge is considered new if it is not represented in the conventional knowledge base of a decision-making system. And third, the group knowledge base created by experts can be used to train an artificial neural network and create an artificial intelligence database, which help experts analyse big data and generate new knowledge. The main aim of the paper is to develop digital spiral models of knowledge generation with knowledge bases and big data of potential sources of new knowledge by transforming the spiral model. The huge volume of digital data, which are positioned as potential sources of new knowledge, increases the significance of definitional clarity of the relationships between data, information and knowledge in Ackoff’s hierarchy. On the one hand, these relationships have helped us detail transformation processes of digital spiral models and described the states of their processes. On the other hand, these transformation processes have helped us clarify the relationships between data, information and knowledge in Ackoff’s hierarchy.

The academic literature identifies various cognitive biases that influence the behaviour and decisions of commercial and residential real estate actors. However, the literature discusses these biases as a broad topic without understanding their causes and mitigation. The main goal of the current analysis is to identify the most biased real estate topic, as well as the causes and the mitigation of cognitive biases’ impact on real estate behaviour. The methodology of the current analysis is a critical literature review of sixty scientific articles and a secondary analysis of the data provided by the literature. The results show that most cognitive biases impact residential and commercial actors’ real estate price behaviour. The causes of cognitive biases lie in personal and social circumstances. However, mainly organisational measures, such as local market knowledge, availability and simplification of information, independent evaluations, disclosures of valuation assumptions, institutional framework, and agent evaluations, could mitigate the impact of cognitive biases on the behaviour of residential and commercial real estate actors. The current analysis is limited to the results of reviewed literature on biased real estate behaviour, excluding stock markets and REITs.

In the face of rapid digital transformation, organizations are confronted with the dual challenge of leveraging technological advancements while adhering to principles of social responsibility. This paper explores the critical roles of leadership and human resource management in navigating this complex landscape, aiming to bridge the gap between digital innovation and ethical, societal considerations. Through a comprehensive literature review and insights from focus groups, we delve into the strategies, challenges, and opportunities inherent in fostering responsible innovation. Our findings highlight the importance of visionary leadership and strategic human resource management practices that prioritize continuous learning, diversity, and inclusivity. Theoretically, this study contributes to the discourse on responsible innovation, emphasizing the human-centric aspects of digital transformation. Practically, it offers actionable insights for leaders and HR professionals seeking to embed social responsibility into their organizational strategy and culture. Future research directions are suggested to further understand the effective leadership qualities and HR practices across different contexts. This paper underscores the imperative of a human-centric approach to digital transformation, advocating for a balance between technological advancement and social responsibility.

Public policies for innovation and the development of innovation ecosystems represent strategic alternatives to boost economic development and corporate competitiveness, in addition to contributing to the achievement of the Sustainable Development Goals (SDGs). To enhance understanding on these subjects, this study proposes an Integrative Systematic Review (ISW), utilising the PRISMA-P protocol to investigate the relationship between public policies and innovation ecosystems. A total of 51 articles were analysed, yielding significant insights into the examined bibliographic corpus. The results are presented by identified categories, through qualitative data analysis, with the support of the artificial intelligence (AI) of the Atlas.ti software. Identified categories included open innovation, partners and collaboration, challenges and barriers, innovation ecosystems, sustainability, and the circular economy, among others, providing valuable insights for future research. From these categories, an overview of the discussions involving public policies and innovation ecosystems was presented. Questions for future research were outlined, involving themes such as public policies for the development of innovation ecosystems, open innovation, financing, inter-institutional collaboration, sustainability, digitalisation, and the assessment of policy effectiveness. This study further highlights the importance of public policies in promoting innovation and the development of innovation ecosystems, offering concrete suggestions for policymakers, institutions, and companies on how to enhance collaboration and sustainably drive innovation across different geographical contexts.

Reverse logistics originated from different needs and began to emerge as early as the mid-twentieth century. Since then, its importance and relevance have grown significantly. Companies are now dedicating more resources and investment to this process, recognising it as a critical component of the supply chain. Reverse logistics not only contributes to the economic value of goods and services, but also plays a crucial role in environmental management. Although the reverse logistics process involves the management of returned goods and materials in the supply chain and the proper disposal of products, it is important to note that it differs from green logistics. Reverse logistics is primarily concerned with the valorisation and disposal of returned products, whereas green logistics encompasses the measurement of the environmental impacts of logistics processes along the entire supply chain, thus taking a more global approach. With the rapid development of the Internet and the proliferation of e-commerce platforms, product returns have become increasingly common among consumers in recent years. This trend underlines the need to explore the various applications of digitisation in reverse logistics, with the aim of understanding the changes occurred and the modern trends. To achieve this goal, we performed a review of the existing literature to obtain an overview of the topics covered across the years, using a combination of bibliographic/bibliometric tools and keyword analysis. The results were obtained on a sample of 65 articles extracted from the Scopus database by querying with specific terms such as ‘Reverse logistics’, ‘Digitalization’, ‘Industry 4.0’ and ‘Smart Technologies’. The review allows to identify the most important authors and papers, the most active countries in the field, as well as to classify the articles by type and year of publication and outline the most debated topics and their relationships. In addition, the study also identifies the trends and technologies that respond to the challenges being faced.

This study aims to conduct a comprehensive investigation into the managerial and organizational literature concerning the intricate relationship among gazelles, unicorns, high-growth start-ups (HGFs), and innovation, specifically within the fields of Business, Management, and Accounting (BMA) as well as Decision Sciences. Employing a systematic literature review (SLR) methodology, this research utilizes Elsevier’s Scopus database to access relevant publications. Through this approach, the analysis facilitates a rigorous and critical evaluation of high-growth entrepreneurship, with a specific focus on developing a conceptual framework that elucidates the key determinants driving innovation within these high-growth entrepreneurial entities. This systematic review not only elucidates the implications and opportunities arising from established research trajectories but also identifies overlooked areas warranting further investigation. By synthesizing the findings, the study offers valuable managerial insights and recommendations, thereby contributing to a deeper understanding of the dynamics between high-growth entrepreneurship and innovation in the current organizational environment.

The study aims to explore the digital transformation processes and related changes occurring in the knowledge-intensive sectors, focusing on university organizations. Thus, the study analyses whether and how universities are “exploiting” the value offered by digital technologies to embrace more innovative, sustainable, and inclusive organizational models, strategic paths of growth, and working practices/processes for successful advantage. To achieve the research aim, the study adopts a single-case study approach: the University of Naples “Parthenope”. After reviewing the relevant literature on digital technologies and their impact on teaching and research activities, an empirical investigation through a survey of a sample of students and academics of Parthenope is developed. The findings highlight variables and factors useful to strengthen the adoption of digital technologies at the University of Parthenope. The analysis should guide the universities to increase hinder competitiveness and innovation in education and research thanks to the use of digital technologies. This study offers theoretical analysis and practical guidelines useful to support universities in creating value and strategic growth by embracing digital technologies in teaching and research activities.

In the contemporary business landscape, Growth Hacking (GH) has emerged as a pivotal strategy for companies aiming at rapid expansion and sustained success. GH integrates innovative approaches, including big data analytics, rapid experimentation, and continuous learning, to reshape traditional paradigms of company development. Its essence lies in data-driven decision-making, iterative innovation, and rapid prototype design to meet customer needs throughout the entire customer journey. While existing literature has explored the overarching principles and benefits of GH, there remains a notable research gap concerning the nuanced processes through which knowledge is managed between customers or users and companies within the GH framework. This study aims to address this gap by providing new insights into how companies strategically harness knowledge gained from user interactions and data to drive GH initiatives. Employing an inductive qualitative research design, this study conducts in-depth interviews with key stakeholders, including CEOs, managers, and consultants, from companies actively employing GH strategies. The research contributes to the academic literature on GH by offering a comprehensive understanding of the processes involved in knowledge management within GH implementation. By delving into the intricacies of customer-company interaction, this study adds depth to the theoretical foundations of GH as a strategic and innovative approach. The insights gleaned from this research offer actionable guidance for companies, managers, and entrepreneurs seeking to optimize their GH endeavours. Moreover, the study’s findings serve as a basis for further academic exploration and refinement of GH theories and strategies, ultimately fostering continuous improvement and innovation in the field of growth hacking.

This article describes the results of a literature review aimed at identifying whether there is any interest in the scientific community in addressing digital skills and divide among individuals within the context of the sharing economy, as well as identifying the main articles published on this topic. Even though various research is being conducted on literature reviews regarding the sharing economy, there are no papers focused specifically on the context of digital skills and divide. This article seeks to contribute to closing the existing gap in the literature on the subject by conducting a literature review using the PRISMA 2020 statement. The findings of this study made it possible to identify which topics are being researched and provided valuable insights that open the way for future research in this area. The results show the importance of digital literacy, internet access and smart devices for users to be able to use sharing economy services. Additionally, the findings suggest that digital skills, internet usage and frequency of online searches are important predictors of user participation in the sharing economy. Finally, it was evident that the studies identified are mainly concentrated on platforms in the transportation and accommodation sector and focused on developing case studies for regions or countries.

The paper delves into the varied implications of knowledge sharing, mainly between judges and personnel of the Ufficio per il Processo (UPP) or “judge’s bureau” linked to different organizational models in judge’s bureau within selected Italian Courts. The study seeks to analyse how distinct organizational structures and practices influence the sharing of knowledge within the different Courts. The theoretical findings and practices described in this study emerged from an action-research methodology. The main distinction between the two courts under examination (Avellino and Benevento) lies in the allocation and responsibilities assigned to the newly appointed staff (“one to one model” versus “mini pool model”). The Mini Pool approach provides a transparent perspective of the total outcome, simplifies the handling of interconnections among the tasks allocated to the team, promotes knowledge sharing among members, and maintains a high level of motivation towards attaining outcomes. We believe that a social construction approach to understanding of knowledge sharing in UPP may represent a fruitful avenue of future research in order to interpret the creation of social practices and relationships in the UPP context.

Financial inclusion plays a crucial role in enabling sustainable development, a key objective of the 2030 agenda, containing the 17 UN Sustainable Development Goals (SDGs). The digitisation of the financial system and the spread of digital financial services (DFS) are crucial in enhancing financial inclusion. A positive impact is emerging in improving the participation and involvement of female individuals in the financial system. Greater financial inclusion of women, leading them to greater financial independence and autonomy, makes the 2030 Agenda’s goal of gender equality (SDG 5) more easily achievable. The study investigates retail consumers’ financial behaviour through digital channels, studying its determinants. This study also aims to understand female digital financial behaviour and what skills and knowledge need to be improved to increase women’s participation in the digitisation of the financial system. This paper delves into the crucial relationship between individual differences in financial, digital, and cryptocurrency literacy and cognitive schema towards automated systems (PAS) and digital financial behaviour (DFB). DFB, the inclination of individuals to use digital channels for financial instruments and services, is a key focus. The findings underscore the significance of gender differences, with women showing a lower attitude toward active DFB than men. However, a higher level of financial literacy, digital literacy, knowledge of cryptocurrencies, and PAS are all found to be significant and positively related to active DFB. These new skills and their increased dissemination could be a game-changer, fostering greater participation of women in the digitisation of the financial system. Therefore, initiatives aimed at enhancing these skills that positively influence DFB would fortify financial inclusion and gender equality, thereby supporting the achievement of the 2030 Agenda for gender equality.

Design Thinking has emerged as an innovative and transformative approach in the field of education, playing a significant role in redefining and implementing pedagogical practices. This paradigm has found particular relevance in the realm of Languages and their Technologies, offering a unique approach to enhance student learning and development. According to Arbex et al. (2014), in the context of Design Thinking, the creation process is systematically executed, meaning that the design approach is inherently incorporated into each phase of the customer journey, from the initial briefing to the completion and delivery of the project to the client. Each stage of Design Thinking is meticulously planned and influenced by the designer’s thinking, utilizing their experience and knowledge to develop a business reasoning logic. This process is outlined by a combination of analytical and intuitive thinking, enabling innovation across various areas of knowledge, including its application in the educational context, where it becomes a valuable tool for developing new teaching and learning approaches. Real-time interactivity facilitated by graphical interfaces plays a crucial role in digital learning environments. Design Thinking, as a humanistic approach to innovation and creativity, is highly relevant in education, as it is based on multidisciplinary principles that encompass engineering, design, arts, social sciences, and insights from the corporate world (Cavalvanti, 2014). This non-linear and cyclical process benefits from collaboration and understanding of students’ needs, promoting agile idea generation and the creation and evaluation of prototypes to enhance the quality of educational projects and develop new teaching strategies. Building on this idea, the main objective of this article is to evaluate the effectiveness of organizing and applying Design Thinking in the context of simulated jury activities, providing a detailed insight into this innovative approach. To achieve this goal, the study employs the methodologies of bibliographic research and case study. The investigation actively involves students enrolled in four classes of the second year of the New High School at Colégio Dehon in Tubarão, Santa Catarina, Brazil. Additionally, this article aims to substantiate the effectiveness of organizing and applying Design Thinking in simulated jury activities in the field of Languages and their Technologies, specifically in Writing. The results obtained not only validate the application of Design Thinking in educational practices but also highlight its relevance and transformative potential in how students approach learning. This study serves as an invitation for deep reflection on the need and benefits of incorporating Design Thinking in the educational landscape, not only to improve academic performance but also to cultivate problem-solving skills and creative thinking among students.

This research explores in detail the evolution of telework and productivity, two particularly relevant factors in the aftermath of the last pandemic due to contagious disease caused by the coronavirus SARS-CoV-2, most known as the coronavirus disease 2019 (hereafter, COVID-19). Telework has experienced increased interest since such a pandemic. Productivity is a key element for any company or organization. When a practice increases productivity, companies will seek to implement it. That is why it is so relevant to investigate these two terms together. The objective of this research is to analyze the evolution that has had the union of telework and productivity. For this purpose, bibliometrics and scientific mapping are used to analyze the conceptual structure of telework and productivity. A total of 1,125 documents have been extracted from the Web Of Science (WoS) database. Through a co-word analysis performed with SciMAT, the main topics were mapped identifying the evolution and relevance of terms related to telework and productivity. After conducting this research, we can conclude that there is a diversity of emerging topics so that telework and productivity, thus generating a current and relevant relationship. This research is the first bibliometric analysis that links telework and productivity, two elements that must go together for organizations to implement telework and find it an attractive practice that generates higher rates of employee satisfaction and therefore has an impact on business profits.