ifkad articles

Enhancing bank security and safety: a knowledge based approach

Salvatore Ammirato, Cinzia Raso, Alberto Michele Felicetti, Alfredo Mazzitelli

Assets protection (mainly, people and properties) is a crucial topic for any bank. Anyway, even if protection of electronic money transactions and deposits gained big investments, physical protection of bank branches didn’t receive similar attention over recent years. This paper aims to propose an organizational and technological management platform able to manage a bank branch as a cyberspace remote controlled, with the twofold objective of increasing the degree of security and safety of the branch and reducing operational and management costs due to protection measures. We adopted a research method that consists of five phases, Risk identification. Identification of a set of threats from which bank branches must be protected. Risk assessment, Definition of a Risk Function for bank branches. Identification of appropriate actions to reduce risks, identification of technological and organizational protection measures to minimize values of the risk function. Definition of the risk model, Definition of a model able to classify each kind of threat, to determine the degree of risk and suggest appropriate protection measures. Definition of a cybersecurity platform, Definition of a platform aimed to remotely control and manage the set of protection measures of the branch. Results of the project led to the definition of a cybersecurity platform in the form of an innovative, integrated and adaptive knowledge management platform for the security management of bank branches. The branch becomes a cyberspace where the proposed platform, by means of an integrated network of sensors (e.g. motion detection, gesture recognition, smart face recognition, chemical/electronic sniffer, geometry alteration, contact sensors, etc), is able to detect and measure real-time risk of attacks (crimes), and to indicate appropriate countermeasures. Results represent a valuable support to the re-engineering of the bank branches. The cybersecurity platform is able to improve the performance of the bank in terms of, Increased efficiency, achieved through optimization of technological resources and reduction of costs directly related to the deployment of protection and preventive measures (number of armed guards, number of sensors, number of individuals in charge of monitoring the camera images, armour and metal grates, compensations for physical and moral damage to be paid to employees and customers, etc.). Increased effectiveness, through the significant reduction of “false positives” attacks and the implementation of appropriate countermeasures to real attacks.

IN: Proceedings IFKAD 2016 – Towards a New Architecture of Knowledge: Big Data, Culture and Creativity
PP: 131-146