During COVID-19, it has been common practice for governments to suspend non-essential business activity as a precautionary measure temporarily. As a result, economic activity has slowed in some parts of the world, and businesses in the economic sector are not operating at their maximum capacity. Regularly maintaining the current knowledge management database and methodologies is essential to improving one’s ability to handle information and knowledge. In this sense, the bibliometric analysis as a suitable quantitative method in knowledge management can be combined with big data and symbolic data analysis relevant insights. Bibliometric analysis may also analyze semantic cores, revealing other intriguing correlations between the most frequently cited terms in the considered literature and their network location. These strategic responses take various approaches, for example, for family businesses, such as perseverance during the crisis and a short-run strategy based on an adjustment of the business model. The study shows the importance of collaboration and coordination between the various national and international authorities to share pertinent information relevant to disaster mitigation.