ifkad articles

What is Intercultural Competence and who Needs it? - An Exploratory Study of Attitudes of Students and Professionals towards the Content Validity and External Validity of Intercultural Competence

Petia Genkova, Daniel Schäfer

Advancing globalization processes, including the internationalization of labour markets, supply chains and consumer markets as well as migration movements, lead to a rise in cultural diversity within many societies. As a result, intercultural competence is becoming increasingly relevant. The central interest of this study was to identify facets of intercultural competence and to determine the breadth of situations in which intercultural competence is perceived as necessary. For the analysis on which this paper is based, 61 structured interviews were conducted. Results show that perceived facets of the content of intercultural competence could be categorized into (1.) relational level characteristics such as freedom from prejudice and empathy, (2.) attitudinal stances such as respect and acceptance, and (3.) skills such as flexibility and foreign language proficiency. With regards to specific situations in which intercultural competence is relevant, both stays abroad and everyday situations in one’s own society were found, while the focus of participants was on stays abroad. The study provides important heuristic indications for the development of intercultural competence construct and indicates that future research should further explore possibilities for promoting competence in everyday life.

IN: Proceedings IFKAD 2021 – Managing Knowledge in Uncertain Times
PP: 824-834